AssistMyTeam

AssistMyTeam Pte Ltd is an independent professional services company providing total IT solutions to support small and medium sized businesses. Our aim is to help businesses attain the right solution to promote efficiency and to reach their goals. We have a wealth of experience implementing a wide range of CRM business solutions on various Microsoft® platforms such as Microsoft® Office®, Exchange® and SharePoint®. We are focused on the specific needs of the business and we ensure seamless integration with other systems and processes. Our team consists of highly qualified and motivated CRM technology professionals and developers from across the Asia-Pacific regions. Apart from consulting, we also develop, market and support a range of collaboration and productivity tools for the Microsoft Office, Microsoft Exchange Server and Pocket PC platforms.

SupportCalls with Outlook

An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.

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