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message truncated on reply or forward [message #276353] Fri, 22 February 2008 17:18 Go to next message
RW  is currently offline RW
Messages: 15
Registered: January 2007
Junior Member
I have an issue where we are receiving email from external domain, email
contains body and disclaimer (which I believe is appended to body in outgoing
email only when message is leaving this domain). We can see and read this
email no problem but everytime we try to forward or reply to this messages
body of oriinal email is troncated (discalimer still there). This is
happening only if receiving client is Outlook 2003 and under Tools - Options
- Mail Format, "Use Microsoft Word as e-mail editor" is checked. If this box
is unchecked then we can reply and forward emails no problem nothing gets
truncated all is there as expected. Additionally this issue do not xist in
Outlook 2007.
sounds like if Word is used to be HTML email editor in outlook, and there is
different formating in each part of email (body vs. disclaimer) MS Word does
not know how to handle this and truncate email body. Any ideas? sounds like
clearly outlook issue since I can read message in outlook but cannot reply
with history. Also if I read and reply to this message in OWA all is good,
and it is not exchange server related because I can use my Outlook client to
get messages from MSN or Yahoo and stil have this problem if replying from
Outlook, but all good if replying from Yahoo or MSN web mail

TIA
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