IMAP messages don't download in Outlook - only headers

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IMAP messages don't download in Outlook - only headers [message #234876] Wed, 17 October 2007 14:06 Go to next message
Cafeandres  is currently offline Cafeandres
Messages: 2
Registered: October 2007
Junior Member
If I click on a new imap mail header in Outlook, I get this message:

Can't open this item. The operation is not supported until the entire
message is downloaded. Download the message and try again.

It's not the server - I can download these just fine if I use Eudora or
another email client. Can anyone tell me how to "Download the message"?
Closing and opening Outlook doesn't help, rebooting the computer doesn't
help, clicking send/receive doesn't help.
Note: the messages are visible the next day - just not the day I need them!
Re: IMAP messages don't download in Outlook - only headers [message #234945] Wed, 17 October 2007 17:45 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
Cafeandres <Cafeandres@discussions.microsoft.com> wrote:

> If I click on a new imap mail header in Outlook, I get this message:
>
> Can't open this item. The operation is not supported until the entire
> message is downloaded. Download the message and try again.
>
> It's not the server - I can download these just fine if I use Eudora
> or another email client. Can anyone tell me how to "Download the
> message"? Closing and opening Outlook doesn't help, rebooting the
> computer doesn't help, clicking send/receive doesn't help.
> Note: the messages are visible the next day - just not the day I
> need them!

Press ALT-CTRL-S to open the Send/Receive Groups dialogue. Select the
Send/Receive group containing the IMAP account (probably "All Accounts") and
click Edit. Select the IMAP account and select the radio button labeled
"Download complete item including attachments".
--
Brian Tillman [MVP-Outlook]



Re: IMAP messages don't download in Outlook - only headers [message #235289] Thu, 18 October 2007 13:22 Go to previous messageGo to next message
Cafeandres  is currently offline Cafeandres
Messages: 2
Registered: October 2007
Junior Member
THANKS! It works.

"Brian Tillman" wrote:

> Cafeandres <Cafeandres@discussions.microsoft.com> wrote:
>
> > If I click on a new imap mail header in Outlook, I get this message:
> >
> > Can't open this item. The operation is not supported until the entire
> > message is downloaded. Download the message and try again.
> >
> > It's not the server - I can download these just fine if I use Eudora
> > or another email client. Can anyone tell me how to "Download the
> > message"? Closing and opening Outlook doesn't help, rebooting the
> > computer doesn't help, clicking send/receive doesn't help.
> > Note: the messages are visible the next day - just not the day I
> > need them!
>
> Press ALT-CTRL-S to open the Send/Receive Groups dialogue. Select the
> Send/Receive group containing the IMAP account (probably "All Accounts") and
> click Edit. Select the IMAP account and select the radio button labeled
> "Download complete item including attachments".
> --
> Brian Tillman [MVP-Outlook]
>
>
Re: IMAP messages don't download in Outlook - only headers [message #235335] Thu, 18 October 2007 15:43 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
Cafeandres <Cafeandres@discussions.microsoft.com> wrote:

> THANKS! It works.

You're welcome. I'm glad it did.
--
Brian Tillman [MVP-Outlook]
RE: IMAP messages don't download in Outlook - only headers [message #419857] Fri, 19 September 2008 16:16 Go to previous messageGo to next message
Aaron DB  is currently offline Aaron DB
Messages: 1
Registered: September 2008
Junior Member
I am having the same problem as described below. I have tried the suggested
solution, but Outlook won't allow me to check the option to "download the
entire message including attachments." Any suggestions? Thanks in advance.

"Cafeandres" wrote:

> If I click on a new imap mail header in Outlook, I get this message:
>
> Can't open this item. The operation is not supported until the entire
> message is downloaded. Download the message and try again.
>
> It's not the server - I can download these just fine if I use Eudora or
> another email client. Can anyone tell me how to "Download the message"?
> Closing and opening Outlook doesn't help, rebooting the computer doesn't
> help, clicking send/receive doesn't help.
> Note: the messages are visible the next day - just not the day I need them!
Re: RE: IMAP messages don't download in Outlook - only headers [message #420330] Mon, 22 September 2008 12:20 Go to previous message
saxxist  is currently offline saxxist
Messages: 1
Registered: September 2008
Location: Wisconsin
Junior Member
I am having a similar issue, except that I had duplicate folders in my inbox. One showed only 3 unread messages, the other showed 22.

At the recommendation of Microsoft, I did a right click on the one with just 3 unread messages, and clicked "close". The duplicate folder went away, but now whenever I try to open any of the e-mail messages, I get that same error message.

Any help out there?

Ray
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