Suddenlink Conversion in Outlook

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Suddenlink Conversion in Outlook [message #100210] Thu, 21 December 2006 03:27 Go to next message
4dogspal  is currently offline 4dogspal
Messages: 3
Registered: December 2006
Junior Member
Charter is converting to Suddenlink in our area. Suddenlink told me I needed
to make my new Suddenlink e-mail default for my old Charter accounts to
continue working in Outlook 2003. I have done so. Although my Charter
accounts send and receive fine now in Outlook, the Suddenlink account keeps
popping up a screen asking for my username and password, even though they are
already correct in the popup. Then I receive error message
(0x8004210B)--timeout waiting for SMTP server. Suddenlink seems to have no
clue why this is a problem and tell me it is a Microsoft issue. I was talking
to my physician today, and he is having the same problem with his
Charter/Suddenlink conversion in Outlook. Can any of you nice forum folks
help out? Thanks! Marilyn
Re: Suddenlink Conversion in Outlook [message #100220] Thu, 21 December 2006 06:08 Go to previous messageGo to next message
vince  is currently offline vince
Messages: 2595
Registered: July 2006
Senior Member
If you switch the SMTP server in your Suddenlink account to the same one you
use (or used) in your Charter account, do things work better?

"4dogspal" <4dogspal@discussions.microsoft.com> wrote in message
news:38CDB0E1-5CF3-44E2-8EE9-853F36C46488@microsoft.com...
> Charter is converting to Suddenlink in our area. Suddenlink told me I
> needed
> to make my new Suddenlink e-mail default for my old Charter accounts to
> continue working in Outlook 2003. I have done so. Although my Charter
> accounts send and receive fine now in Outlook, the Suddenlink account
> keeps
> popping up a screen asking for my username and password, even though they
> are
> already correct in the popup. Then I receive error message
> (0x8004210B)--timeout waiting for SMTP server. Suddenlink seems to have no
> clue why this is a problem and tell me it is a Microsoft issue. I was
> talking
> to my physician today, and he is having the same problem with his
> Charter/Suddenlink conversion in Outlook. Can any of you nice forum folks
> help out? Thanks! Marilyn



Re: Suddenlink Conversion in Outlook [message #100360] Thu, 21 December 2006 12:46 Go to previous message
4dogspal  is currently offline 4dogspal
Messages: 3
Registered: December 2006
Junior Member
No, Vince. It seemed to make it worse. Then one of my Charter accounts gave
me the same error along with the Suddenlink account. They had told me that
the Suddenlink account had to be the default account for the other Charter
accounts to work. It's pretty annoying right now because the password popup
shows up even with Outlook closed if something is still in the Outbox. The
send/receive progress popup also keeps showing up, interfering with what I'm
working on in another window.

Thanks for looking for an answer. If you can find a solution, I told one of
the tech support people at Suddenlink that I would e-mail him so he could
post it on their website. You would be helping a lot of people. If it's an
issue you need to address directly with Suddenlink tech support, their phone
number is 800-972-5757.
Marilyn

"Vince Averello [MVP-Outlook]" wrote:

> If you switch the SMTP server in your Suddenlink account to the same one you
> use (or used) in your Charter account, do things work better?
>
> "4dogspal" <4dogspal@discussions.microsoft.com> wrote in message
> news:38CDB0E1-5CF3-44E2-8EE9-853F36C46488@microsoft.com...
> > Charter is converting to Suddenlink in our area. Suddenlink told me I
> > needed
> > to make my new Suddenlink e-mail default for my old Charter accounts to
> > continue working in Outlook 2003. I have done so. Although my Charter
> > accounts send and receive fine now in Outlook, the Suddenlink account
> > keeps
> > popping up a screen asking for my username and password, even though they
> > are
> > already correct in the popup. Then I receive error message
> > (0x8004210B)--timeout waiting for SMTP server. Suddenlink seems to have no
> > clue why this is a problem and tell me it is a Microsoft issue. I was
> > talking
> > to my physician today, and he is having the same problem with his
> > Charter/Suddenlink conversion in Outlook. Can any of you nice forum folks
> > help out? Thanks! Marilyn
>
>
>
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