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outlook cannot connect to your outgoing (smtp) e-mail server [message #348060] Wed, 02 July 2008 20:51 Go to next message
Mrmann
Messages: 2
Registered: July 2008
Junior Member
I am getting error msg when I try to send email from outlook 2007. It will
receive, but will not send outgoing email from my webmail.
Task 'TDB - Sending' reported error (0x80042109) : 'Outlook cannot connect
to your outgoing (SMTP) e-mail server. If you continue to receive this
message, contact your server administrator or Internet service provider
(ISP).'
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #348590] Thu, 03 July 2008 02:51 Go to previous messageGo to next message
Mrmann
Messages: 2
Registered: July 2008
Junior Member
Thanks for the help. I will try that and see where it leads.

"benjaminlp" wrote:

> On Jul 2, 4:51 pm, Mrmann <Mrm...@discussions.microsoft.com> wrote:
> > I am getting error msg when I try to send email from outlook 2007. It will
> > receive, but will not send outgoing email from my webmail.
> > Task 'TDB - Sending' reported error (0x80042109) : 'Outlook cannot connect
> > to your outgoing (SMTP) e-mail server. If you continue to receive this
> > message, contact your server administrator or Internet service provider
> > (ISP).'
>
> Do you have comcast cable internet? If so, they (and probably other
> ISPs) block your outgoing mail port (typically 25) they recommend you
> switch it to 587 but that never works either. The only solution I
> have found is to use their SMTP server but that limits your relays per
> day. If you have Yahoo DSL (at&t SBC or whoever they are now) you can
> request them to unblock it. I beat my head against the wall for hours
> on this one until i figured out that they do this. It's wrong.
>
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #388410] Sun, 03 August 2008 15:31 Go to previous messageGo to next message
Becky
Messages: 24
Registered: July 2006
Junior Member
"N. Miller" wrote:

> On Wed, 2 Jul 2008 20:20:29 -0700 (PDT), benjaminlp wrote:
>
> > On Jul 2, 4:51 pm, Mrmann <Mrm...@discussions.microsoft.com> wrote:
> >> I am getting error msg when I try to send email from outlook 2007. It will
> >> receive, but will not send outgoing email from my webmail.
> >> Task 'TDB - Sending' reported error (0x80042109) : 'Outlook cannot connect
> >> to your outgoing (SMTP) e-mail server. If you continue to receive this
> >> message, contact your server administrator or Internet service provider
> >> (ISP).'
>
> > Do you have comcast cable internet? If so, they (and probably other
> > ISPs) block your outgoing mail port (typically 25) they recommend you
> > switch it to 587 but that never works either. The only solution I
> > have found is to use their SMTP server but that limits your relays per
> > day. If you have Yahoo DSL (at&t SBC or whoever they are now) you can
> > request them to unblock it. I beat my head against the wall for hours
> > on this one until i figured out that they do this. It's wrong.
>
> It is not wrong. Port 25 is designated by RFC 2821 for "Mail Transfer".
> Unless you are running a Mail Transfer Agent (MTA; aka, "mail server"),
> don't *need* access to port 25.
>
> Since 1996, RFC 2476 designates port 587 for "Message Submission". If you
> are using a "Message Submission Agente" (MSA; aka, "MS Outlook Express",
> "Mozilla Thunderbird", or the like), you don't need to use a "mail transfer
> port", but you do need to use a "message submission port".
>
> Comcast makes either port 587, or port 465 (w/SSL) available. AT&T (at&t
> Yahoo! HSI) makes port 587 available on their legacy SMTP AUTH servers; port
> 465 (w/SSL) on the Yahoo! servers ('smtp.att.yahoo.com'). Other common email
> service providers have followed suit. I have not needed to use port 25 for
> two, or three years, now. And I use SMTP with Gmail, GMX Mail, AOL Mail,
> Yahoo! Mail, and others.
>
> --
> Norman
> ~Oh Lord, why have you come
> ~To Konnyu, with the Lion and the Drum
>

I have Time Warner Roadrunner as my internet provider. When I am connected
directly to Roadrunner (wireless) in my home, I can send email. However,
when I am connected to another internet provider, I cannot send email. I do
recieve. I spent over an hour on the phone with Time Warner. They had me
try the 587 port, but it did not help. They were unable to help. I had
written several emails that remained stuck in my Outbox. Once I arrived home
and reconnect to my Time Warner roadrunner account, the emails automatically
sent. Do you have any advice on how to send emails while connected to a
third party internet provider?

Becky
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #440846] Sat, 08 November 2008 18:45 Go to previous messageGo to next message
Howie
Messages: 17
Registered: July 2006
Junior Member
Does Charter also come under this same criteria? If so how fara up will I
have to escalate to get it fixed?
Thanks in advance!

"Mrmann" wrote:

> Thanks for the help. I will try that and see where it leads.
>
> "benjaminlp" wrote:
>
> > On Jul 2, 4:51 pm, Mrmann <Mrm...@discussions.microsoft.com> wrote:
> > > I am getting error msg when I try to send email from outlook 2007. It will
> > > receive, but will not send outgoing email from my webmail.
> > > Task 'TDB - Sending' reported error (0x80042109) : 'Outlook cannot connect
> > > to your outgoing (SMTP) e-mail server. If you continue to receive this
> > > message, contact your server administrator or Internet service provider
> > > (ISP).'
> >
> > Do you have comcast cable internet? If so, they (and probably other
> > ISPs) block your outgoing mail port (typically 25) they recommend you
> > switch it to 587 but that never works either. The only solution I
> > have found is to use their SMTP server but that limits your relays per
> > day. If you have Yahoo DSL (at&t SBC or whoever they are now) you can
> > request them to unblock it. I beat my head against the wall for hours
> > on this one until i figured out that they do this. It's wrong.
> >
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #440908] Sat, 08 November 2008 23:07 Go to previous messageGo to next message
outlookmvp
Messages: 14613
Registered: June 2006
Senior Member
Many ISP have the same practices. Speak to your providers tech support.
There is nothing to fix - they may have an alternate port you can use and
that is the only fix. Tech support can tell you if they offer an alternate
port.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


"Howie" <Howie@discussions.microsoft.com> wrote in message
news:18A3D1C9-376E-4799-9501-F8F0A8F57BAA@microsoft.com...
> Does Charter also come under this same criteria? If so how fara up will I
> have to escalate to get it fixed?
> Thanks in advance!
>
> "Mrmann" wrote:
>
>> Thanks for the help. I will try that and see where it leads.
>>
>> "benjaminlp" wrote:
>>
>> > On Jul 2, 4:51 pm, Mrmann <Mrm...@discussions.microsoft.com> wrote:
>> > > I am getting error msg when I try to send email from outlook 2007. It
>> > > will
>> > > receive, but will not send outgoing email from my webmail.
>> > > Task 'TDB - Sending' reported error (0x80042109) : 'Outlook cannot
>> > > connect
>> > > to your outgoing (SMTP) e-mail server. If you continue to receive
>> > > this
>> > > message, contact your server administrator or Internet service
>> > > provider
>> > > (ISP).'
>> >
>> > Do you have comcast cable internet? If so, they (and probably other
>> > ISPs) block your outgoing mail port (typically 25) they recommend you
>> > switch it to 587 but that never works either. The only solution I
>> > have found is to use their SMTP server but that limits your relays per
>> > day. If you have Yahoo DSL (at&t SBC or whoever they are now) you can
>> > request them to unblock it. I beat my head against the wall for hours
>> > on this one until i figured out that they do this. It's wrong.
>> >
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #442633] Thu, 13 November 2008 12:17 Go to previous messageGo to next message
Mike M.
Messages: 2
Registered: February 2007
Junior Member
I have SBCGLOBAL (yahoo) and was able to solve the issue by changing the SMTP
port to 587.

"N. Miller" wrote:

> On Wed, 2 Jul 2008 20:20:29 -0700 (PDT), benjaminlp wrote:
>
> > On Jul 2, 4:51 pm, Mrmann <Mrm...@discussions.microsoft.com> wrote:
> >> I am getting error msg when I try to send email from outlook 2007. It will
> >> receive, but will not send outgoing email from my webmail.
> >> Task 'TDB - Sending' reported error (0x80042109) : 'Outlook cannot connect
> >> to your outgoing (SMTP) e-mail server. If you continue to receive this
> >> message, contact your server administrator or Internet service provider
> >> (ISP).'
>
> > Do you have comcast cable internet? If so, they (and probably other
> > ISPs) block your outgoing mail port (typically 25) they recommend you
> > switch it to 587 but that never works either. The only solution I
> > have found is to use their SMTP server but that limits your relays per
> > day. If you have Yahoo DSL (at&t SBC or whoever they are now) you can
> > request them to unblock it. I beat my head against the wall for hours
> > on this one until i figured out that they do this. It's wrong.
>
> It is not wrong. Port 25 is designated by RFC 2821 for "Mail Transfer".
> Unless you are running a Mail Transfer Agent (MTA; aka, "mail server"),
> don't *need* access to port 25.
>
> Since 1996, RFC 2476 designates port 587 for "Message Submission". If you
> are using a "Message Submission Agente" (MSA; aka, "MS Outlook Express",
> "Mozilla Thunderbird", or the like), you don't need to use a "mail transfer
> port", but you do need to use a "message submission port".
>
> Comcast makes either port 587, or port 465 (w/SSL) available. AT&T (at&t
> Yahoo! HSI) makes port 587 available on their legacy SMTP AUTH servers; port
> 465 (w/SSL) on the Yahoo! servers ('smtp.att.yahoo.com'). Other common email
> service providers have followed suit. I have not needed to use port 25 for
> two, or three years, now. And I use SMTP with Gmail, GMX Mail, AOL Mail,
> Yahoo! Mail, and others.
>
> --
> Norman
> ~Oh Lord, why have you come
> ~To Konnyu, with the Lion and the Drum
>
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #442795] Thu, 13 November 2008 20:56 Go to previous messageGo to next message
Kristie
Messages: 5
Registered: November 2008
Junior Member
I have this exact same issue - e-mail was working fine through Outlook 2007
and now all of a sudden I cannot send. I have three different account
through three different outgoing servers and all of them have this problem.

I have Time Warner and I just finished a Live Chat with Road Runner and they
said I should be able to use Port 25.

I have tried changing to 587 and 465 and neither fix works for me. I am at
my wits end!
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #443086] Fri, 14 November 2008 13:34 Go to previous messageGo to next message
Clare
Messages: 13
Registered: November 2006
Junior Member
"Kristie" wrote:

> I have this exact same issue - e-mail was working fine through Outlook 2007
> and now all of a sudden I cannot send. I have three different account
> through three different outgoing servers and all of them have this problem.
>
> I have Time Warner and I just finished a Live Chat with Road Runner and they
> said I should be able to use Port 25.
>
> I have tried changing to 587 and 465 and neither fix works for me. I am at
> my wits end!
>
> I am struggling with this exact same issue but because mine is a trial version I can't get any telephone support from microsoft. I wondered if anyone else had tried that and what had been said.
If you get anywhere I'd be really grateful if you could tell me what the
secret is!
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #443118] Fri, 14 November 2008 14:05 Go to previous messageGo to next message
Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
"clare" <clare@discussions.microsoft.com> wrote in message
news:94A0C213-3232-4E4B-B698-A70B938FAE83@microsoft.com...

> I am struggling with this exact same issue but because mine is a trial
> version I can't
> get any telephone support from microsoft. I wondered if anyone else had
> tried that
> and what had been said.If you get anywhere I'd be really grateful if you
> could tell m
> what the secret is!

You'll have to be much more descriptive than that. Give an EXACT accounting
of your symptoms, describe EXACTLY what you're tried, include the EXACT text
of any errors and EXACTLY when they occur. State what you've done in an
effort to troubleshoot,as well.
--
Brian Tillman [MVP-Outlook]
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #444910] Wed, 19 November 2008 21:20 Go to previous messageGo to next message
Howie
Messages: 17
Registered: July 2006
Junior Member
Hi Diane,
I have tried the ports 587 and 465 SSL and that does not fix the issue.
It was working just fine, but following one of those silent updates, it has
stopped.

"Diane Poremsky [MVP]" wrote:

> Many ISP have the same practices. Speak to your providers tech support.
> There is nothing to fix - they may have an alternate port you can use and
> that is the only fix. Tech support can tell you if they offer an alternate
> port.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> dailytips-subscribe-request@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Howie" <Howie@discussions.microsoft.com> wrote in message
> news:18A3D1C9-376E-4799-9501-F8F0A8F57BAA@microsoft.com...
> > Does Charter also come under this same criteria? If so how fara up will I
> > have to escalate to get it fixed?
> > Thanks in advance!
> >
> > "Mrmann" wrote:
> >
> >> Thanks for the help. I will try that and see where it leads.
> >>
> >> "benjaminlp" wrote:
> >>
> >> > On Jul 2, 4:51 pm, Mrmann <Mrm...@discussions.microsoft.com> wrote:
> >> > > I am getting error msg when I try to send email from outlook 2007. It
> >> > > will
> >> > > receive, but will not send outgoing email from my webmail.
> >> > > Task 'TDB - Sending' reported error (0x80042109) : 'Outlook cannot
> >> > > connect
> >> > > to your outgoing (SMTP) e-mail server. If you continue to receive
> >> > > this
> >> > > message, contact your server administrator or Internet service
> >> > > provider
> >> > > (ISP).'
> >> >
> >> > Do you have comcast cable internet? If so, they (and probably other
> >> > ISPs) block your outgoing mail port (typically 25) they recommend you
> >> > switch it to 587 but that never works either. The only solution I
> >> > have found is to use their SMTP server but that limits your relays per
> >> > day. If you have Yahoo DSL (at&t SBC or whoever they are now) you can
> >> > request them to unblock it. I beat my head against the wall for hours
> >> > on this one until i figured out that they do this. It's wrong.
> >> >
>
outlook is unable to connect to your outgoing (SMTP)e-mail server [message #446677] Tue, 25 November 2008 10:14 Go to previous messageGo to next message
rulark
Messages: 1
Registered: November 2008
Junior Member
Re mail not sending in Outlook 2003 and getting stuck in outbox, with error message "outlook is unable to connect to your outgoing (SMTP) e-mail server": I have Comcast. I tried switching the port from 25 to 587 after reading the comments below and it worked! Thanks! Here's what I did: Tools (up on the File menu bar) -> e-mail accounts -> view or change existing e-mail accounts -> double-click on mail.comcast.net -> click More settings -> go to the Advanced tab -> change the Outgoing server (SMTP)from 25 to 587 (type it in)-> OK -> next -> finish Good luck if this happens to you.
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #465176] Mon, 05 January 2009 10:20 Go to previous messageGo to next message
naplespat
Messages: 1
Registered: January 2009
Junior Member
I am with comcast and am unable to send mail. I tried switching the port to
587, the test message works but the mail still sits in the outbox. When I
take this computer to a different location, I can send email from outlook. It
is just at home that I cannot. I am able to email from my aol account, but
not outlook. I get the error message.

"Brian Tillman [MVP - Outlook]" wrote:

> "clare" <clare@discussions.microsoft.com> wrote in message
> news:94A0C213-3232-4E4B-B698-A70B938FAE83@microsoft.com...
>
> > I am struggling with this exact same issue but because mine is a trial
> > version I can't
> > get any telephone support from microsoft. I wondered if anyone else had
> > tried that
> > and what had been said.If you get anywhere I'd be really grateful if you
> > could tell m
> > what the secret is!
>
> You'll have to be much more descriptive than that. Give an EXACT accounting
> of your symptoms, describe EXACTLY what you're tried, include the EXACT text
> of any errors and EXACTLY when they occur. State what you've done in an
> effort to troubleshoot,as well.
> --
> Brian Tillman [MVP-Outlook]
>
>
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #465228] Mon, 05 January 2009 12:22 Go to previous messageGo to next message
Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
"naplespat@comcast.net" <naplespat@comcast.net>@discussions.microsoft.com>
wrote in message news:AA27C7DC-A4FC-4A69-A49B-9FB297BDA607@microsoft.com...

>I am with comcast and am unable to send mail. I tried switching the port to
> 587, the test message works but the mail still sits in the outbox. When I
> take this computer to a different location, I can send email from outlook.
> It
> is just at home that I cannot. I am able to email from my aol account, but
> not outlook. I get the error message.

Still no exact error messages. Did you consult Comcast's Help pages for how
to set up your Outlook account?
http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=3727
--
Brian Tillman [MVP-Outlook]
Re: outlook cannot connect to your outgoing (smtp) e-mail server [message #465352] Mon, 05 January 2009 17:51 Go to previous message
anonymous[1]
Messages: 382
Registered: March 2007
Senior Member
On Mon, 5 Jan 2009 07:20:05 -0800, naplespat@comcast.net wrote:

> I am with comcast and am unable to send mail. I tried switching the port to
> 587, the test message works but the mail still sits in the outbox. When I
> take this computer to a different location, I can send email from outlook. It
> is just at home that I cannot. I am able to email from my aol account, but
> not outlook. I get the error message.

What error message is "the error message"? Anyway, Comcast requires
authentication when using port 587.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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