554 message refused

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554 message refused [message #246405] Fri, 23 November 2007 14:35 Go to next message
Bob Hazzard  is currently offline Bob Hazzard
Messages: 2
Registered: November 2007
Junior Member
Using Outlook 2007 and I am getting immediate notices saying: 554 Message
Refused. It appears my message never leaves my computer. Mail server does
not receive the message.
RE: 554 message refused [message #246422] Fri, 23 November 2007 15:14 Go to previous messageGo to next message
KOrland  is currently offline KOrland
Messages: 4840
Registered: June 2006
Senior Member
Are you properly authenticated to your ISP's SMTP (outgoing) mail server?

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Bob Hazzard" wrote:

> Using Outlook 2007 and I am getting immediate notices saying: 554 Message
> Refused. It appears my message never leaves my computer. Mail server does
> not receive the message.



RE: 554 message refused [message #248215] Thu, 29 November 2007 09:29 Go to previous messageGo to next message
Bob Hazzard  is currently offline Bob Hazzard
Messages: 2
Registered: November 2007
Junior Member
Thanks for your response. In part you probably identified the problem.
Apparently an undocumented portion of Microsoft Outlook deals with error
messages that are returned when a message is undeliverable. I was getting
"Error message 554 Message Refused". The mail server was rejecting the
address because it was bad. A transcription error allowed an relatively
unnoticeable character into the address. Since prior mailings had worked,
the address went unchecked. The bad address had been auto-stored in the
contacts folder. No where in the Outlook help or on-line info system is
there any discussion of these errror messages. Thanks.

"K. Orland" wrote:

> Are you properly authenticated to your ISP's SMTP (outgoing) mail server?
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Bob Hazzard" wrote:
>
> > Using Outlook 2007 and I am getting immediate notices saying: 554 Message
> > Refused. It appears my message never leaves my computer. Mail server does
> > not receive the message.
Re: 554 message refused [message #248288] Thu, 29 November 2007 12:21 Go to previous message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
Bob Hazzard <BobHazzard@discussions.microsoft.com> wrote:

> Thanks for your response. In part you probably identified the
> problem. Apparently an undocumented portion of Microsoft Outlook
> deals with error messages that are returned when a message is
> undeliverable. I was getting "Error message 554 Message Refused".
> The mail server was rejecting the address because it was bad. A
> transcription error allowed an relatively unnoticeable character into
> the address. Since prior mailings had worked, the address went
> unchecked. The bad address had been auto-stored in the contacts
> folder. No where in the Outlook help or on-line info system is
> there any discussion of these errror messages. Thanks.

That's because the error you describe is an SMTP protocol error and would be
described in discussions about SMTP mail. Outlook is only one of many SMTP
clients. None of the documentation for any SMTP client I've ever seen
discusses SMTP protocol errors, since it's not a malfunction in the client
itself.
--
Brian Tillman [MVP-Outlook]
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