anyone having trouble opening received files in outlook?

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anyone having trouble opening received files in outlook? [message #44352] Fri, 20 October 2006 13:59 Go to next message
MichaelinLA  is currently offline MichaelinLA
Messages: 2
Registered: October 2006
Junior Member
Everytime I receive an email with a file attached, I get an error message
saying the file can't read. I look at the help window and I get this message:
The presentation cannot be opened. Your antivirus program may prevent you
from opening the presentation (doesn't matter whether it's a pps, excel or
word doc). To fix this problem, make sure your antivirus program is current
and working correctly. (I'm using the most recent Norton program and it's
working correctly) If the problem persists and the presentation is from
someone you trust, turn off your antivirus program and then try to open the
presentation again. If you do this, make sure you turn on your antivirus
program again after you open the presentation. (I turn it off and still
can't open the file, getting the exact same error message)

I'm using Office 2007 Beta. Is anyone else having or had this problem?
It's a real pain not being able to open any of the files I'm being sent.
RE: anyone having trouble opening received files in outlook? [message #44965] Mon, 23 October 2006 05:34 Go to previous message
R[3]  is currently offline R[3]
Messages: 15
Registered: October 2006
Junior Member
I installed technological update - after that i get this error. Also, i'm
using NIS2007.

"MichaelinLA" kirjutas:

> Everytime I receive an email with a file attached, I get an error message
> saying the file can't read. I look at the help window and I get this message:
> The presentation cannot be opened. Your antivirus program may prevent you
> from opening the presentation (doesn't matter whether it's a pps, excel or
> word doc). To fix this problem, make sure your antivirus program is current
> and working correctly. (I'm using the most recent Norton program and it's
> working correctly) If the problem persists and the presentation is from
> someone you trust, turn off your antivirus program and then try to open the
> presentation again. If you do this, make sure you turn on your antivirus
> program again after you open the presentation. (I turn it off and still
> can't open the file, getting the exact same error message)
>
> I'm using Office 2007 Beta. Is anyone else having or had this problem?
> It's a real pain not being able to open any of the files I'm being sent.



RE: anyone having trouble opening received files in outlook? [message #77281] Mon, 23 October 2006 05:34 Go to previous message
R[3]  is currently offline R[3]
Messages: 15
Registered: October 2006
Junior Member
I installed technological update - after that i get this error. Also, i'm
using NIS2007.

"MichaelinLA" kirjutas:

> Everytime I receive an email with a file attached, I get an error message
> saying the file can't read. I look at the help window and I get this message:
> The presentation cannot be opened. Your antivirus program may prevent you
> from opening the presentation (doesn't matter whether it's a pps, excel or
> word doc). To fix this problem, make sure your antivirus program is current
> and working correctly. (I'm using the most recent Norton program and it's
> working correctly) If the problem persists and the presentation is from
> someone you trust, turn off your antivirus program and then try to open the
> presentation again. If you do this, make sure you turn on your antivirus
> program again after you open the presentation. (I turn it off and still
> can't open the file, getting the exact same error message)
>
> I'm using Office 2007 Beta. Is anyone else having or had this problem?
> It's a real pain not being able to open any of the files I'm being sent.
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