Outlook. Create message box not available in Outlook Web

Create message box not available in Outlook Web

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Create message box not available in Outlook Web [message #603225]

Tue, 17 November 2009 14:43

Mikoyan
Messages: 50
Registered: March 2009

Member

When using Outlook Web if I attempt to create a new message, I cannot type
the message because the space where I would do this is greyed out witha red
X in the corner.

How can I solve this?

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Re: Create message box not available in Outlook Web [message #603229]

Tue, 17 November 2009 15:02

outlookmvp
Messages: 21745
Registered: June 2006

Senior Member

Version of Windows, IE and OWA?

See http://www.slipstick.com/exs/winxpsp2.htm
and http://www.slipstick.com/emo/2007/up070104.htm#owa

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

"Mikoyan" <Mikoyan@someisp.com> wrote in message
news:#dQ2w47ZKHA.2160@TK2MSFTNGP02.phx.gbl...
> When using Outlook Web if I attempt to create a new message, I cannot type
> the message because the space where I would do this is greyed out witha
> red X in the corner.
>
> How can I solve this?

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Re: Create message box not available in Outlook Web [message #603334]

Tue, 17 November 2009 15:06

Mikoyan
Messages: 50
Registered: March 2009

Member

Windows Vista SP2, IE8 and Exchange 2003.

Thank you for your reply

Regards Anastas
"Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
news:%23x4kkD8ZKHA.5608@TK2MSFTNGP05.phx.gbl...
> Version of Windows, IE and OWA?
>
> See http://www.slipstick.com/exs/winxpsp2.htm
> and http://www.slipstick.com/emo/2007/up070104.htm#owa
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-request@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> Poll: What version of Outlook do you use?
> http://forums.slipstick.com/showthread.php?t=27072
>
>
> "Mikoyan" <Mikoyan@someisp.com> wrote in message
> news:#dQ2w47ZKHA.2160@TK2MSFTNGP02.phx.gbl...
>> When using Outlook Web if I attempt to create a new message, I cannot
>> type the message because the space where I would do this is greyed out
>> witha red X in the corner.
>>
>> How can I solve this?
>

Report message to a moderator

Re: Create message box not available in Outlook Web [message #603338]

Tue, 17 November 2009 15:23

outlookmvp
Messages: 21745
Registered: June 2006

Senior Member

Is the Exchange server fully updated?

From http://www.slipstick.com/emo/2007/up070104.htm#owa

"The problem occurs because the dhtml text editor control used by OWA is not
supported in Vista and your Exchange administrators aren't patching the
servers in a timely manner. There is a hotfix your administrator should
install on the Exchange server that will fix this and a similar issue that
affects Windows XP users who've installed the security patch described in
MS06-013. The hotfix installs a new editor for Internet Explorer which uses
an iframe instead of an ActiveX control.

For more information and links to the necessary hotfixes for Exchange 2000
and 2003, see http://support.microsoft.com/default.aspx/kb/911829 "

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

"Mikoyan" <Mikoyan@someisp.com> wrote in message
news:OlIqEG8ZKHA.6028@TK2MSFTNGP04.phx.gbl...
> Windows Vista SP2, IE8 and Exchange 2003.
>
> Thank you for your reply
>
> Regards Anastas
> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
> news:%23x4kkD8ZKHA.5608@TK2MSFTNGP05.phx.gbl...
>> Version of Windows, IE and OWA?
>>
>> See http://www.slipstick.com/exs/winxpsp2.htm
>> and http://www.slipstick.com/emo/2007/up070104.htm#owa
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>
>> Poll: What version of Outlook do you use?
>> http://forums.slipstick.com/showthread.php?t=27072
>>
>>
>> "Mikoyan" <Mikoyan@someisp.com> wrote in message
>> news:#dQ2w47ZKHA.2160@TK2MSFTNGP02.phx.gbl...
>>> When using Outlook Web if I attempt to create a new message, I cannot
>>> type the message because the space where I would do this is greyed out
>>> witha red X in the corner.
>>>
>>> How can I solve this?
>>
>

Report message to a moderator

Re: Create message box not available in Outlook Web [message #603340]

Tue, 17 November 2009 15:30

Mikoyan
Messages: 50
Registered: March 2009

Member

Hi Diana,

I have no idea if the Exchange Server is updated, I'll ask the
administrator. I do know that not every user has this problem - would this
make it less likely to be a server problem or not?

Thanks again, Anastas
"Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
news:%23Gl3IP8ZKHA.2164@TK2MSFTNGP02.phx.gbl...
> Is the Exchange server fully updated?
>
> From http://www.slipstick.com/emo/2007/up070104.htm#owa
>
> "The problem occurs because the dhtml text editor control used by OWA is
> not supported in Vista and your Exchange administrators aren't patching
> the servers in a timely manner. There is a hotfix your administrator
> should install on the Exchange server that will fix this and a similar
> issue that affects Windows XP users who've installed the security patch
> described in MS06-013. The hotfix installs a new editor for Internet
> Explorer which uses an iframe instead of an ActiveX control.
>
> For more information and links to the necessary hotfixes for Exchange 2000
> and 2003, see http://support.microsoft.com/default.aspx/kb/911829 "
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-request@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> Poll: What version of Outlook do you use?
> http://forums.slipstick.com/showthread.php?t=27072
>
>
> "Mikoyan" <Mikoyan@someisp.com> wrote in message
> news:OlIqEG8ZKHA.6028@TK2MSFTNGP04.phx.gbl...
>> Windows Vista SP2, IE8 and Exchange 2003.
>>
>> Thank you for your reply
>>
>> Regards Anastas
>> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
>> news:%23x4kkD8ZKHA.5608@TK2MSFTNGP05.phx.gbl...
>>> Version of Windows, IE and OWA?
>>>
>>> See http://www.slipstick.com/exs/winxpsp2.htm
>>> and http://www.slipstick.com/emo/2007/up070104.htm#owa
>>>
>>> --
>>> Diane Poremsky [MVP - Outlook]
>>> Outlook Tips: http://www.outlook-tips.net/
>>> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>>>
>>> Outlook Tips by email:
>>> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>>
>>> EMO - a weekly newsletter about Outlook and Exchange:
>>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>>
>>> Poll: What version of Outlook do you use?
>>> http://forums.slipstick.com/showthread.php?t=27072
>>>
>>>
>>> "Mikoyan" <Mikoyan@someisp.com> wrote in message
>>> news:#dQ2w47ZKHA.2160@TK2MSFTNGP02.phx.gbl...
>>>> When using Outlook Web if I attempt to create a new message, I cannot
>>>> type the message because the space where I would do this is greyed out
>>>> witha red X in the corner.
>>>>
>>>> How can I solve this?
>>>
>>

Report message to a moderator

Re: Create message box not available in Outlook Web [message #603394]

Tue, 17 November 2009 19:52

outlookmvp
Messages: 21745
Registered: June 2006

Senior Member

Do all users have the same version and build of windows?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:dailytips-subscribe-request@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

"Mikoyan" <Mikoyan@someisp.com> wrote in message
news:#M#xHT8ZKHA.2160@TK2MSFTNGP02.phx.gbl...
> Hi Diana,
>
> I have no idea if the Exchange Server is updated, I'll ask the
> administrator. I do know that not every user has this problem - would this
> make it less likely to be a server problem or not?
>
> Thanks again, Anastas
> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
> news:%23Gl3IP8ZKHA.2164@TK2MSFTNGP02.phx.gbl...
>> Is the Exchange server fully updated?
>>
>> From http://www.slipstick.com/emo/2007/up070104.htm#owa
>>
>> "The problem occurs because the dhtml text editor control used by OWA is
>> not supported in Vista and your Exchange administrators aren't patching
>> the servers in a timely manner. There is a hotfix your administrator
>> should install on the Exchange server that will fix this and a similar
>> issue that affects Windows XP users who've installed the security patch
>> described in MS06-013. The hotfix installs a new editor for Internet
>> Explorer which uses an iframe instead of an ActiveX control.
>>
>> For more information and links to the necessary hotfixes for Exchange
>> 2000 and 2003, see http://support.microsoft.com/default.aspx/kb/911829 "
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>
>> Poll: What version of Outlook do you use?
>> http://forums.slipstick.com/showthread.php?t=27072
>>
>>
>> "Mikoyan" <Mikoyan@someisp.com> wrote in message
>> news:OlIqEG8ZKHA.6028@TK2MSFTNGP04.phx.gbl...
>>> Windows Vista SP2, IE8 and Exchange 2003.
>>>
>>> Thank you for your reply
>>>
>>> Regards Anastas
>>> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
>>> news:%23x4kkD8ZKHA.5608@TK2MSFTNGP05.phx.gbl...
>>>> Version of Windows, IE and OWA?
>>>>
>>>> See http://www.slipstick.com/exs/winxpsp2.htm
>>>> and http://www.slipstick.com/emo/2007/up070104.htm#owa
>>>>
>>>> --
>>>> Diane Poremsky [MVP - Outlook]
>>>> Outlook Tips: http://www.outlook-tips.net/
>>>> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>>>>
>>>> Outlook Tips by email:
>>>> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>>>
>>>> EMO - a weekly newsletter about Outlook and Exchange:
>>>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>>>
>>>> Poll: What version of Outlook do you use?
>>>> http://forums.slipstick.com/showthread.php?t=27072
>>>>
>>>>
>>>> "Mikoyan" <Mikoyan@someisp.com> wrote in message
>>>> news:#dQ2w47ZKHA.2160@TK2MSFTNGP02.phx.gbl...
>>>>> When using Outlook Web if I attempt to create a new message, I cannot
>>>>> type the message because the space where I would do this is greyed out
>>>>> witha red X in the corner.
>>>>>
>>>>> How can I solve this?
>>>>
>>>
>

Report message to a moderator

Re: Create message box not available in Outlook Web [message #603492]

Wed, 18 November 2009 07:31

Carl Hilton
Messages: 130
Registered: July 2006

Senior Member

Thanks for all your time with this.

The problem is occuring with some (Just 5 out of 47)XP pro SP3 PCsand 2 or
3 of our Vista SP2 laptops.

Thanks Anastas
"Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
news:6EDC899D-263E-4E5E-ABF8-F43267C9A398@microsoft.com...
> Do all users have the same version and build of windows?
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-request@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> Poll: What version of Outlook do you use?
> http://forums.slipstick.com/showthread.php?t=27072
>
>
> "Mikoyan" <Mikoyan@someisp.com> wrote in message
> news:#M#xHT8ZKHA.2160@TK2MSFTNGP02.phx.gbl...
>> Hi Diana,
>>
>> I have no idea if the Exchange Server is updated, I'll ask the
>> administrator. I do know that not every user has this problem - would
>> this make it less likely to be a server problem or not?
>>
>> Thanks again, Anastas
>> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
>> news:%23Gl3IP8ZKHA.2164@TK2MSFTNGP02.phx.gbl...
>>> Is the Exchange server fully updated?
>>>
>>> From http://www.slipstick.com/emo/2007/up070104.htm#owa
>>>
>>> "The problem occurs because the dhtml text editor control used by OWA is
>>> not supported in Vista and your Exchange administrators aren't patching
>>> the servers in a timely manner. There is a hotfix your administrator
>>> should install on the Exchange server that will fix this and a similar
>>> issue that affects Windows XP users who've installed the security patch
>>> described in MS06-013. The hotfix installs a new editor for Internet
>>> Explorer which uses an iframe instead of an ActiveX control.
>>>
>>> For more information and links to the necessary hotfixes for Exchange
>>> 2000 and 2003, see http://support.microsoft.com/default.aspx/kb/911829 "
>>>
>>> --
>>> Diane Poremsky [MVP - Outlook]
>>> Outlook Tips: http://www.outlook-tips.net/
>>> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>>>
>>> Outlook Tips by email:
>>> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>>
>>> EMO - a weekly newsletter about Outlook and Exchange:
>>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>>
>>> Poll: What version of Outlook do you use?
>>> http://forums.slipstick.com/showthread.php?t=27072
>>>
>>>
>>> "Mikoyan" <Mikoyan@someisp.com> wrote in message
>>> news:OlIqEG8ZKHA.6028@TK2MSFTNGP04.phx.gbl...
>>>> Windows Vista SP2, IE8 and Exchange 2003.
>>>>
>>>> Thank you for your reply
>>>>
>>>> Regards Anastas
>>>> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
>>>> news:%23x4kkD8ZKHA.5608@TK2MSFTNGP05.phx.gbl...
>>>>> Version of Windows, IE and OWA?
>>>>>
>>>>> See http://www.slipstick.com/exs/winxpsp2.htm
>>>>> and http://www.slipstick.com/emo/2007/up070104.htm#owa
>>>>>
>>>>> --
>>>>> Diane Poremsky [MVP - Outlook]
>>>>> Outlook Tips: http://www.outlook-tips.net/
>>>>> Outlook & Exchange Solutions Center: http://www.slipstick.com/
>>>>>
>>>>> Outlook Tips by email:
>>>>> mailto:dailytips-subscribe-request@lists.outlooktips.net
>>>>>
>>>>> EMO - a weekly newsletter about Outlook and Exchange:
>>>>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>>>>
>>>>> Poll: What version of Outlook do you use?
>>>>> http://forums.slipstick.com/showthread.php?t=27072
>>>>>
>>>>>
>>>>> "Mikoyan" <Mikoyan@someisp.com> wrote in message
>>>>> news:#dQ2w47ZKHA.2160@TK2MSFTNGP02.phx.gbl...
>>>>>> When using Outlook Web if I attempt to create a new message, I cannot
>>>>>> type the message because the space where I would do this is greyed
>>>>>> out witha red X in the corner.
>>>>>>
>>>>>> How can I solve this?
>>>>>
>>>>
>>

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