Deleted and moved items remain in the Inbox

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Deleted and moved items remain in the Inbox [message #415658] Mon, 08 September 2008 14:16 Go to next message
urocyon  is currently offline urocyon
Messages: 1
Registered: September 2008
Junior Member
Outlook 2003. Currently changing from Outloook Express to Outlook. New
account mail is downloading to Outlook. Working in Outlook, the items that
have been moved to other folders and the items that have been deleted, remain
in the inbox with a strike through line amd a grey background. If I right
click to deleted, the choice is 'undelete'.
Express continues to work as before.
I need to be able to move items from the Inbox to appropriate folders and I
need to be able to delete items (and have them go to the 'deketed items'
folder. I suspect a setup issue, possibly in 'options' but I have been
unable to locate it.
RE: Deleted and moved items remain in the Inbox [message #415687] Mon, 08 September 2008 15:29 Go to previous messageGo to next message
Mary  is currently offline Mary
Messages: 2744
Registered: June 2006
Senior Member
That means you are using an exchange. If you do have an exchange (only for
office/business settings) you select Edit on the menu and Purge deleted
items. If you are a single user, delete your accts and set them up again and
this time do not select MS Exchange Server on the first acct setup page.

"urocyon" wrote:

> Outlook 2003. Currently changing from Outloook Express to Outlook. New
> account mail is downloading to Outlook. Working in Outlook, the items that
> have been moved to other folders and the items that have been deleted, remain
> in the inbox with a strike through line amd a grey background. If I right
> click to deleted, the choice is 'undelete'.
> Express continues to work as before.
> I need to be able to move items from the Inbox to appropriate folders and I
> need to be able to delete items (and have them go to the 'deketed items'
> folder. I suspect a setup issue, possibly in 'options' but I have been
> unable to locate it.
>



Re: Deleted and moved items remain in the Inbox [message #415704] Mon, 08 September 2008 16:52 Go to previous messageGo to next message
outlookmvp  is currently offline outlookmvp
Messages: 14640
Registered: June 2006
Senior Member
You are using IMAP account and need to go to Edit, Purge to remove the
crossed out items. You can also use a view that hides deleted items so they
aren't visible.

--
Diane Poremsky [MVP - Outlook]
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"urocyon" <urocyon@discussions.microsoft.com> wrote in message
news:954895BE-20D3-49DB-AE73-639B12D399D1@microsoft.com...
> Outlook 2003. Currently changing from Outloook Express to Outlook. New
> account mail is downloading to Outlook. Working in Outlook, the items
> that
> have been moved to other folders and the items that have been deleted,
> remain
> in the inbox with a strike through line amd a grey background. If I right
> click to deleted, the choice is 'undelete'.
> Express continues to work as before.
> I need to be able to move items from the Inbox to appropriate folders and
> I
> need to be able to delete items (and have them go to the 'deketed items'
> folder. I suspect a setup issue, possibly in 'options' but I have been
> unable to locate it.
>
Re: Deleted and moved items remain in the Inbox [message #416350] Tue, 09 September 2008 10:57 Go to previous message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
"Mary" <Mary@discussions.microsoft.com> wrote in message
news:C1FD2F67-FAFA-4E11-A637-E9F64E9BC784@microsoft.com...

> That means you are using an exchange.

Once again, Mary proves she can't read.
--
Brian Tillman [MVP-Outlook]
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