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Deleted and moved items remain in the Inbox

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Deleted and moved items remain in the Inbox [message #415658] Mon, 08 September 2008 14:16 Go to next message
urocyon  is currently offline urocyon
Messages: 1
Registered: September 2008
Junior Member
Outlook 2003. Currently changing from Outloook Express to Outlook. New
account mail is downloading to Outlook. Working in Outlook, the items that
have been moved to other folders and the items that have been deleted, remain
in the inbox with a strike through line amd a grey background. If I right
click to deleted, the choice is 'undelete'.
Express continues to work as before.
I need to be able to move items from the Inbox to appropriate folders and I
need to be able to delete items (and have them go to the 'deketed items'
folder. I suspect a setup issue, possibly in 'options' but I have been
unable to locate it.
Re: Deleted and moved items remain in the Inbox [message #415704] Mon, 08 September 2008 16:52 Go to previous messageGo to next message
outlookmvp  is currently offline outlookmvp
Messages: 14631
Registered: June 2006
Senior Member
You are using IMAP account and need to go to Edit, Purge to remove the
crossed out items. You can also use a view that hides deleted items so they
aren't visible.

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Diane Poremsky [MVP - Outlook]
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"urocyon" <urocyon@discussions.microsoft.com> wrote in message
news:954895BE-20D3-49DB-AE73-639B12D399D1@microsoft.com...
> Outlook 2003. Currently changing from Outloook Express to Outlook. New
> account mail is downloading to Outlook. Working in Outlook, the items
> that
> have been moved to other folders and the items that have been deleted,
> remain
> in the inbox with a strike through line amd a grey background. If I right
> click to deleted, the choice is 'undelete'.
> Express continues to work as before.
> I need to be able to move items from the Inbox to appropriate folders and
> I
> need to be able to delete items (and have them go to the 'deketed items'
> folder. I suspect a setup issue, possibly in 'options' but I have been
> unable to locate it.
>
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