You are here: Office-Outlook.com  / Outlook Forum

Clearing distribution group from user's cache

Home » General Outlook opportunities » Outlook
Clearing distribution group from user's cache [message #399074] Mon, 25 August 2008 16:48 Go to next message
laurenm  is currently offline laurenm
Messages: 29
Registered: August 2006
Junior Member
Hi all,

I work at a company that uses a mix of Outlook XP and Outlook 2003 installed
on Windows XP and Windows 2000 machines in Exchange 2000 and 2003
environment. We also have Mac users that are using Entourage 2004 which is
also linked to our Exchange servers. We are in the process or implementing a
centralized Help Desk system that will generate automatic responses. We have
been using a distribution group that was located in our Global Address List
for everyone in the company to send us technical support requests, outside of
the help desk system. We have been told that in order for the automatic
responses to go through to our users, we need to clear out the GAL
distribution group name from all of our user's cache. Is there are way to do
a system-wide cache clearing of this one address only from our users'
accounts? Maybe a group policy? I would appreciate anyone's useful thoughts
on this.

Thanks!
Re: Clearing distribution group from user's cache [message #399252] Tue, 26 August 2008 10:09 Go to previous messageGo to next message
laurenm  is currently offline laurenm
Messages: 29
Registered: August 2006
Junior Member
Hi Diane,

It would be in the nickname cache, not an offline address book. Does this
make a difference? Thanks for your response!

Lauren

"Diane Poremsky [MVP]" wrote:

> No, there is no way to cut just it out. Are you removing it from the
> nickname cache or a offline address book?
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> dailytips-subscribe-request@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "LaurenM" <LaurenM@discussions.microsoft.com> wrote in message
> news:9923D028-4B1D-4C32-BA44-28A0EEC5F3DE@microsoft.com...
> > Hi all,
> >
> > I work at a company that uses a mix of Outlook XP and Outlook 2003
> > installed
> > on Windows XP and Windows 2000 machines in Exchange 2000 and 2003
> > environment. We also have Mac users that are using Entourage 2004 which is
> > also linked to our Exchange servers. We are in the process or implementing
> > a
> > centralized Help Desk system that will generate automatic responses. We
> > have
> > been using a distribution group that was located in our Global Address
> > List
> > for everyone in the company to send us technical support requests, outside
> > of
> > the help desk system. We have been told that in order for the automatic
> > responses to go through to our users, we need to clear out the GAL
> > distribution group name from all of our user's cache. Is there are way to
> > do
> > a system-wide cache clearing of this one address only from our users'
> > accounts? Maybe a group policy? I would appreciate anyone's useful
> > thoughts
> > on this.
> >
> > Thanks!
>
>
Re: Clearing distribution group from user's cache [message #399289] Tue, 26 August 2008 11:05 Go to previous message
laurenm  is currently offline laurenm
Messages: 29
Registered: August 2006
Junior Member
Hi Diane,

Thank you so much for your reply. It looks like we are going the manual route.

Have a great day!
Lauren

"Diane Poremsky [MVP]" wrote:

> If it was in the GAL, it would be easier to apply it to all users. Since it’s
> the nickname cache you have two options -tell the users to open a new
> message, begin to address it to the DL then select it with the arrow keys
> and delete when it comes up. Or use a logon script to delete the NK2 file
> from all computers. There are tools that can edit the cache but they don't
> think they can delete just one address from each user's NK2. See
> http://www.slipstick.com/problems/nicknamecache.asp.
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> dailytips-subscribe-request@lists.outlooktips.net
>
> EMO - a weekly newsletter about Outlook and Exchange:
> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/community/en-us/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "LaurenM" <LaurenM@discussions.microsoft.com> wrote in message
> news:01C72AD2-B83D-406B-90EA-153E99C40217@microsoft.com...
> > Hi Diane,
> >
> > It would be in the nickname cache, not an offline address book. Does this
> > make a difference? Thanks for your response!
> >
> > Lauren
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> No, there is no way to cut just it out. Are you removing it from the
> >> nickname cache or a offline address book?
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> dailytips-subscribe-request@lists.outlooktips.net
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
> >>
> >> You can access this newsgroup by visiting
> >> http://www.microsoft.com/office/community/en-us/default.mspx or point
> >> your
> >> newsreader to msnews.microsoft.com.
> >>
> >>
> >> "LaurenM" <LaurenM@discussions.microsoft.com> wrote in message
> >> news:9923D028-4B1D-4C32-BA44-28A0EEC5F3DE@microsoft.com...
> >> > Hi all,
> >> >
> >> > I work at a company that uses a mix of Outlook XP and Outlook 2003
> >> > installed
> >> > on Windows XP and Windows 2000 machines in Exchange 2000 and 2003
> >> > environment. We also have Mac users that are using Entourage 2004 which
> >> > is
> >> > also linked to our Exchange servers. We are in the process or
> >> > implementing
> >> > a
> >> > centralized Help Desk system that will generate automatic responses. We
> >> > have
> >> > been using a distribution group that was located in our Global Address
> >> > List
> >> > for everyone in the company to send us technical support requests,
> >> > outside
> >> > of
> >> > the help desk system. We have been told that in order for the automatic
> >> > responses to go through to our users, we need to clear out the GAL
> >> > distribution group name from all of our user's cache. Is there are way
> >> > to
> >> > do
> >> > a system-wide cache clearing of this one address only from our users'
> >> > accounts? Maybe a group policy? I would appreciate anyone's useful
> >> > thoughts
> >> > on this.
> >> >
> >> > Thanks!
> >>
> >>
>
Previous Topic:read response/replies
Next Topic:interoffice messaging
Goto Forum: