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inbox full but no messages [message #396125] Tue, 19 August 2008 11:55 Go to next message
Jessica  is currently offline Jessica
Messages: 41
Registered: October 2006
Member
On outlook we keep getting an warning message that the inbox is full but
there are only two messages in the inbox. All other boxes have been deleted.
How is this possible? Also we're working with an old Outlook program possibly
97.
Re: inbox full but no messages [message #396149] Tue, 19 August 2008 12:51 Go to previous messageGo to next message
Joe Grover  is currently offline Joe Grover
Messages: 286
Registered: January 2007
Senior Member
There are several things that could cause this, and Milly outlined some
things to look at. One other thing that can cause it is this:

- Your mail is hosted on a Microsoft Exchange or similar server
- You are using POP3 to access your mailbox
- Your Outlook is configured to leave messages on the server, but not remove
them
- The mailbox on the server has a size limit

What could be happening is that your mailbox on the server is getting full
because Outlook is not removing them once it's downloaded them. In this
scenario the "inbox" that is full is not the local Inbox in your Outlook
client, but rather the mailbox on the server. I ran into this several years
ago and it was kind of a pain for the mail provider, as since Microsoft
Exchange does not allow you to customize that message there was no way to
indicate to the end user that it wasn't their local computer that was full,
it was something on the server.

If you would like to check to see if this is the case, you can perform the
following steps.

In Outlook 97:

- Click on Tools -> Services
- Select Internet E-Mail
- Click Properties
- Click the Advanced tab (if present)

On this screen you should see a setting "Leave a copy of messages on
server". If this is the only thing selected, then mail will *never* be
removed from server by Outlook. This is a common setting for people who are
checking a POP3 mailbox from more than one computer. In such a case, one of
the machines should be configured to remove them after a certain number of
days. Please note that this setting is *not* enabled by default, so if
yours is checked then someone checked it. I would do some research to
determine who configured it that way and why.

In the meantime however, if the above settings are what you see, then that
is likely your problem. Simply unchecking the "leave a copy of messages on
server" and clicking OK all the way out will cause Outlook to clear out the
server mailbox the next time it does a send/receive. For this reason I'd
recommend finding out why it's configured to leave them there before
clearing them out!

It is also possible that if you are in fact configured to remove messages
after a certain number of days, it could be that you received a large amount
of mail (such as a few emails with large file attachments) during that time,
causing you to exceed the mailbox quota before your clean-out time frame had
been reached.

Joe


"Jessica" <Jessica@discussions.microsoft.com> wrote in message
news:D15B8795-3664-47AD-953C-648FCDCFEAF2@microsoft.com...
> On outlook we keep getting an warning message that the inbox is full but
> there are only two messages in the inbox. All other boxes have been
> deleted.
> How is this possible? Also we're working with an old Outlook program
> possibly
> 97.
Re: inbox full but no messages [message #396172] Tue, 19 August 2008 13:48 Go to previous message
Joe Grover  is currently offline Joe Grover
Messages: 286
Registered: January 2007
Senior Member
If you're getting an email indicating that your inbox is full, I'd contact
your mail provider. It could be something that someone was doing for you in
the past and they moved mail to a subfolder of your Inbox (a folder you'd
not be able to access via POP3) and it's still there. They'd be able to
look at your mailbox on the server and determine how much data is in it and
where it's located.

Joe

"Jessica" <Jessica@discussions.microsoft.com> wrote in message
news:1337BA08-FCB1-4B20-9539-23123EBF6027@microsoft.com...
> Thanks Joe but I checked the properties on the advanced tab and the box
> isnt
> checked to leave messages on server. And all the other boxes (outbox, sent
> box, etc...) are empty. We are using a POP3 to access email, what problems
> would that cause?
>
> "Joe Grover" wrote:
>
>> There are several things that could cause this, and Milly outlined some
>> things to look at. One other thing that can cause it is this:
>>
>> - Your mail is hosted on a Microsoft Exchange or similar server
>> - You are using POP3 to access your mailbox
>> - Your Outlook is configured to leave messages on the server, but not
>> remove
>> them
>> - The mailbox on the server has a size limit
>>
>> What could be happening is that your mailbox on the server is getting
>> full
>> because Outlook is not removing them once it's downloaded them. In this
>> scenario the "inbox" that is full is not the local Inbox in your Outlook
>> client, but rather the mailbox on the server. I ran into this several
>> years
>> ago and it was kind of a pain for the mail provider, as since Microsoft
>> Exchange does not allow you to customize that message there was no way to
>> indicate to the end user that it wasn't their local computer that was
>> full,
>> it was something on the server.
>>
>> If you would like to check to see if this is the case, you can perform
>> the
>> following steps.
>>
>> In Outlook 97:
>>
>> - Click on Tools -> Services
>> - Select Internet E-Mail
>> - Click Properties
>> - Click the Advanced tab (if present)
>>
>> On this screen you should see a setting "Leave a copy of messages on
>> server". If this is the only thing selected, then mail will *never* be
>> removed from server by Outlook. This is a common setting for people who
>> are
>> checking a POP3 mailbox from more than one computer. In such a case, one
>> of
>> the machines should be configured to remove them after a certain number
>> of
>> days. Please note that this setting is *not* enabled by default, so if
>> yours is checked then someone checked it. I would do some research to
>> determine who configured it that way and why.
>>
>> In the meantime however, if the above settings are what you see, then
>> that
>> is likely your problem. Simply unchecking the "leave a copy of messages
>> on
>> server" and clicking OK all the way out will cause Outlook to clear out
>> the
>> server mailbox the next time it does a send/receive. For this reason I'd
>> recommend finding out why it's configured to leave them there before
>> clearing them out!
>>
>> It is also possible that if you are in fact configured to remove messages
>> after a certain number of days, it could be that you received a large
>> amount
>> of mail (such as a few emails with large file attachments) during that
>> time,
>> causing you to exceed the mailbox quota before your clean-out time frame
>> had
>> been reached.
>>
>> Joe
>>
>>
>> "Jessica" <Jessica@discussions.microsoft.com> wrote in message
>> news:D15B8795-3664-47AD-953C-648FCDCFEAF2@microsoft.com...
>> > On outlook we keep getting an warning message that the inbox is full
>> > but
>> > there are only two messages in the inbox. All other boxes have been
>> > deleted.
>> > How is this possible? Also we're working with an old Outlook program
>> > possibly
>> > 97.
>>
>>
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