Attachments Crash Outlook

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Attachments Crash Outlook [message #389020] Tue, 05 August 2008 13:34 Go to next message
Nat[1]  is currently offline Nat[1]
Messages: 113
Registered: November 2006
Senior Member
I use Outlook Express 2003. For some reason, almost everytime I receive an
email with an attachment, be it a .pdf, tiff, or other type of file, Outlook
crashes. However, when I go online to my hotmail account and send the email
to myself, it doesn't crash. I am trying to figure out how I can fix that.
Any help would be great. Thanks. Nat
RE: Attachments Crash Outlook [message #389062] Tue, 05 August 2008 15:04 Go to previous messageGo to next message
KOrland  is currently offline KOrland
Messages: 4840
Registered: June 2006
Senior Member
Hi Nat

Just to clarify, there is no such application as Outlook Express 2003.
You're either using Microsoft Outlook (version number to be determined) or
Outlook Express (which is part of Internet Explorer. In spite of the names
sounding similar, they're not the same application at all. Please click on
the Help button and scroll to About to verify what email client you're
actually using.

To help troubleshoot, please let me know what type of mail account you have.
Have you also checked your Application Event Viewer for any errors? If you
see any, please post the eventID number and source.

Also, if you see that you're using Microsoft Outlook please clear out the
Outlook cache:

http://www.howto-outlook.com/faq/securetemp.htm

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Nat" wrote:

> I use Outlook Express 2003. For some reason, almost everytime I receive an
> email with an attachment, be it a .pdf, tiff, or other type of file, Outlook
> crashes. However, when I go online to my hotmail account and send the email
> to myself, it doesn't crash. I am trying to figure out how I can fix that.
> Any help would be great. Thanks. Nat



Re: Attachments Crash Outlook [message #389072] Tue, 05 August 2008 15:11 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
Nat <Nat@discussions.microsoft.com> wrote:

> I use Outlook Express 2003.

No you don't. There is no such thing. Click Help>About and tell us what
you're really using.
--
Brian Tillman [MVP-Outlook]
RE: Attachments Crash Outlook [message #389096] Tue, 05 August 2008 16:12 Go to previous messageGo to next message
Nat[1]  is currently offline Nat[1]
Messages: 113
Registered: November 2006
Senior Member
It says Microsoft Office Outlook 2003. Sorry for the lack of clarity.

"K. Orland" wrote:

> Hi Nat
>
> Just to clarify, there is no such application as Outlook Express 2003.
> You're either using Microsoft Outlook (version number to be determined) or
> Outlook Express (which is part of Internet Explorer. In spite of the names
> sounding similar, they're not the same application at all. Please click on
> the Help button and scroll to About to verify what email client you're
> actually using.
>
> To help troubleshoot, please let me know what type of mail account you have.
> Have you also checked your Application Event Viewer for any errors? If you
> see any, please post the eventID number and source.
>
> Also, if you see that you're using Microsoft Outlook please clear out the
> Outlook cache:
>
> http://www.howto-outlook.com/faq/securetemp.htm
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Nat" wrote:
>
> > I use Outlook Express 2003. For some reason, almost everytime I receive an
> > email with an attachment, be it a .pdf, tiff, or other type of file, Outlook
> > crashes. However, when I go online to my hotmail account and send the email
> > to myself, it doesn't crash. I am trying to figure out how I can fix that.
> > Any help would be great. Thanks. Nat
Re: Attachments Crash Outlook [message #389099] Tue, 05 August 2008 16:18 Go to previous messageGo to next message
Nat[1]  is currently offline Nat[1]
Messages: 113
Registered: November 2006
Senior Member
Microsoft Office Outlook 2003. Sorry about the lack of clarity

"Brian Tillman" wrote:

> Nat <Nat@discussions.microsoft.com> wrote:
>
> > I use Outlook Express 2003.
>
> No you don't. There is no such thing. Click Help>About and tell us what
> you're really using.
> --
> Brian Tillman [MVP-Outlook]
>
>
RE: Attachments Crash Outlook [message #389103] Tue, 05 August 2008 16:28 Go to previous messageGo to next message
Nat[1]  is currently offline Nat[1]
Messages: 113
Registered: November 2006
Senior Member
I looked at the application event viewer and I think this is what it showed
the last time it crashed.

Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3,
faulting module searchtree.dll, version 2.6.3.6, stamp 481f3ef4, debug? 0,
fault address 0x0000568a.

Although I am not entirely sure if that is the right one.

"K. Orland" wrote:

> Hi Nat
>
> Just to clarify, there is no such application as Outlook Express 2003.
> You're either using Microsoft Outlook (version number to be determined) or
> Outlook Express (which is part of Internet Explorer. In spite of the names
> sounding similar, they're not the same application at all. Please click on
> the Help button and scroll to About to verify what email client you're
> actually using.
>
> To help troubleshoot, please let me know what type of mail account you have.
> Have you also checked your Application Event Viewer for any errors? If you
> see any, please post the eventID number and source.
>
> Also, if you see that you're using Microsoft Outlook please clear out the
> Outlook cache:
>
> http://www.howto-outlook.com/faq/securetemp.htm
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Nat" wrote:
>
> > I use Outlook Express 2003. For some reason, almost everytime I receive an
> > email with an attachment, be it a .pdf, tiff, or other type of file, Outlook
> > crashes. However, when I go online to my hotmail account and send the email
> > to myself, it doesn't crash. I am trying to figure out how I can fix that.
> > Any help would be great. Thanks. Nat
Re: Attachments Crash Outlook [message #389201] Wed, 06 August 2008 05:50 Go to previous message
newsgroups_DELETE_  is currently offline newsgroups_DELETE_
Messages: 18370
Registered: July 2006
Senior Member
> faulting module searchtree.dll
It looks like you have a 3rd party addin installed which causes this.
Disable/uninstall/update this addin and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Nat" <Nat@discussions.microsoft.com> wrote in message
news:58B92F72-AF76-4322-AA4F-1B59CFB693DF@microsoft.com...
> I looked at the application event viewer and I think this is what it
> showed
> the last time it crashed.
>
> Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3,
> faulting module searchtree.dll, version 2.6.3.6, stamp 481f3ef4, debug? 0,
> fault address 0x0000568a.
>
> Although I am not entirely sure if that is the right one.
>
> "K. Orland" wrote:
>
>> Hi Nat
>>
>> Just to clarify, there is no such application as Outlook Express 2003.
>> You're either using Microsoft Outlook (version number to be determined)
>> or
>> Outlook Express (which is part of Internet Explorer. In spite of the
>> names
>> sounding similar, they're not the same application at all. Please click
>> on
>> the Help button and scroll to About to verify what email client you're
>> actually using.
>>
>> To help troubleshoot, please let me know what type of mail account you
>> have.
>> Have you also checked your Application Event Viewer for any errors? If
>> you
>> see any, please post the eventID number and source.
>>
>> Also, if you see that you're using Microsoft Outlook please clear out the
>> Outlook cache:
>>
>> http://www.howto-outlook.com/faq/securetemp.htm
>>
>> --
>> Kathleen Orland - MVP Outlook
>> Outlook Tips: http://www.outlook-tips.net/
>> http://www.howto-outlook.com/
>>
>>
>>
>> "Nat" wrote:
>>
>> > I use Outlook Express 2003. For some reason, almost everytime I
>> > receive an
>> > email with an attachment, be it a .pdf, tiff, or other type of file,
>> > Outlook
>> > crashes. However, when I go online to my hotmail account and send the
>> > email
>> > to myself, it doesn't crash. I am trying to figure out how I can fix
>> > that.
>> > Any help would be great. Thanks. Nat
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