When composing message - contacts list doesn't show up

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When composing message - contacts list doesn't show up [message #318037] Sat, 07 June 2008 11:38 Go to next message
Clerestorial  is currently offline Clerestorial
Messages: 1
Registered: June 2008
Junior Member
Purchased new laptop. Uninstalled trial Office that was preloaded.
Installed Office 03. When I open outlook to compose a new mail message, I
click on "To" & none of my contacts show up. All boxes are empty and no drop
down to open contacts or any other folder. I tried 'repair' under help and
nothing. I would appreciate your aid.
Re: When composing message - contacts list doesn't show up [message #318054] Sat, 07 June 2008 12:58 Go to previous message
russval  is currently offline russval
Messages: 5008
Registered: June 2006
Senior Member
Posted here daily.
It is not unusual for the Outlook Address Book to “lose track” of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

For Outlook 2007, you add and repair the address book service using a
different steps:
Tools > Account Settings > Address Book Tab. Is the Outlook Address Book
present? If it isn't listed, add it and close and restart Outlook. If it is
listed, then you can no longer repair this service by removing and re-adding
it. Instead you must create an entire new Outlook profile from scratch and
add the Outlook address book service to it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]
"Clerestorial" <Clerestorial@discussions.microsoft.com> wrote in message
news:AAE21377-3DB7-4001-8479-5BD2AAD01F7F@microsoft.com...
> Purchased new laptop. Uninstalled trial Office that was preloaded.
> Installed Office 03. When I open outlook to compose a new mail message, I
> click on "To" & none of my contacts show up. All boxes are empty and no
> drop
> down to open contacts or any other folder. I tried 'repair' under help
> and
> nothing. I would appreciate your aid.



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