I have the same problem but when I setup a new profile for first use. I am
installing Outlook 2007 on WIndows XP SP2 and found that the problem is when
the "Install Microsoft Desktop Search" window is opened (on top of the
Name/Initials window).
My temp workaround is to move the desktop search window and fill in the
Name/Initials window.
"John63" wrote:
> Hi, I have installed Outllok 2007 and have a connection to an exchange 2003
> server, I can retrive emails but not create a new message.
>
> When I click new email I get a dialog box message - A dialog box is open.
> Close it and try again.
>
> I cannot see any open dialog boxes...
>
> I have tried to repair the install of Outlook 2007 and have applied all
> updates but have not solved the problem.
>
> Regards
>
> John
I ran into this same problem today. Upon starting Outlook 2007 after
loading a new account I received this error. I believe the dialog box being
hidden was where it asks for users initials and name as it flashes fast and
you cannot click ok.
To get past this I opened another program in the suite such as Word 2007
where that same dialog box pops up. I enter the information and clicked ok
and that appears to be universal throughout the whole suite. I then got back
into Outlook and I could perform the necessary functions. Business Contact
manager did pop up then, but I uninstalled that as well to be safe.
Good luck!
Brandon
"John63" wrote:
> Hi, I have installed Outllok 2007 and have a connection to an exchange 2003
> server, I can retrive emails but not create a new message.
>
> When I click new email I get a dialog box message - A dialog box is open.
> Close it and try again.
>
> I cannot see any open dialog boxes...
>
> I have tried to repair the install of Outlook 2007 and have applied all
> updates but have not solved the problem.
>
> Regards
>
> John
The problem is related to KB946983 (Outlook 2007 Update). Removing this patch
corrects the functionality.
"John63" wrote:
> Hi, I have installed Outllok 2007 and have a connection to an exchange 2003
> server, I can retrive emails but not create a new message.
>
> When I click new email I get a dialog box message - A dialog box is open.
> Close it and try again.
>
> I cannot see any open dialog boxes...
>
> I have tried to repair the install of Outlook 2007 and have applied all
> updates but have not solved the problem.
>
> Regards
>
> John
I had the same problem. It was caused by the initial dialog box that you get
when you start an office application that asked for your full name and
initials. I started Word and entered the required info and it corrected the
issue in Outlook.
This issue also caused Send/Receive to never finish, it would get stuck at
97% when offline files (Cached Exchange mode) was configured.
Thanks a bunch, spent a lot of hours trying to figure this one out.
"MyDigitalWay" wrote:
> The problem is related to KB946983 (Outlook 2007 Update). Removing this patch
> corrects the functionality.
>
> "John63" wrote:
>
> > Hi, I have installed Outllok 2007 and have a connection to an exchange 2003
> > server, I can retrive emails but not create a new message.
> >
> > When I click new email I get a dialog box message - A dialog box is open.
> > Close it and try again.
> >
> > I cannot see any open dialog boxes...
> >
> > I have tried to repair the install of Outlook 2007 and have applied all
> > updates but have not solved the problem.
> >
> > Regards
> >
> > John
I had the same problem with Outlook and the hidden "Name and initials" dialog
box on new profiles. It was caused by the recent Outlook patch KB946983.
Removing it fixed the problem.
"John63" wrote:
> Hi, I have installed Outllok 2007 and have a connection to an exchange 2003
> server, I can retrive emails but not create a new message.
>
> When I click new email I get a dialog box message - A dialog box is open.
> Close it and try again.
>
> I cannot see any open dialog boxes...
>
> I have tried to repair the install of Outlook 2007 and have applied all
> updates but have not solved the problem.
>
> Regards
>
> John
On Mar 24, 4:49 am, Dave <D...@discussions.microsoft.com> wrote:
> I had the same problem with Outlook and the hidden "Name and initials" dialog
> box on new profiles. It was caused by the recent Outlook patch KB946983..
> Removing it fixed the problem.
>
>
>
> "John63" wrote:
> > Hi, I have installed Outllok 2007 and have a connection to an exchange 2003
> > server, I can retrive emails but not create a new message.
>
> > When I click new email I get a dialog box message - A dialog box is open..
> > Close it and try again.
>
> > I cannot see any open dialog boxes...
>
> > I have tried to repair the install of Outlook 2007 and have applied all
> > updates but have not solved the problem.
>
> > Regards
>
> > John- Hide quoted text -
>
> - Show quoted text -
you can remove the patch or you can open Word and fill in the dialog
box. Opening Word is the route I took. Thank you all, this was
driving me insane.
I experienced the same issues however opening word or excel, where the dialog
box for initials would stay open and clickable, DID NOT fix the Outlook issue.
I actually installed KB946983 and then everything worked ok.
> On Mar 24, 4:49 am, Dave <D...@discussions.microsoft.com> wrote:
> > I had the same problem with Outlook and the hidden "Name and initials" dialog
> > box on new profiles. It was caused by the recent Outlook patch KB946983..
> > Removing it fixed the problem.
> >
> >
> >
> > "John63" wrote:
> > > Hi, I have installed Outllok 2007 and have a connection to an exchange 2003
> > > server, I can retrive emails but not create a new message.
> >
> > > When I click new email I get a dialog box message - A dialog box is open..
> > > Close it and try again.
> >
> > > I cannot see any open dialog boxes...
> >
> > > I have tried to repair the install of Outlook 2007 and have applied all
> > > updates but have not solved the problem.
> >
> > > Regards
> >
> > > John- Hide quoted text -
> >
> > - Show quoted text -
>
> you can remove the patch or you can open Word and fill in the dialog
> box. Opening Word is the route I took. Thank you all, this was
> driving me insane.
>
This hotfix fixes this behaviour on the machines I have tried it on, but I want Microsoft to re-release the update so you don't need to apply the hotfix. If you also have a premier agreement, please submit an incident so that your voice can be added to the crowd.
When you create a new profile in Office Outlook 2007, the creation wizard disappears before the profile is created. If you try to create a new message, you receive the following error message:
A dialog box is open. Close it and try again.
Additionally, you cannot close Outlook and you have to manually end the Outlook.exe process using Task Manager. Outlook stops responding, and the crash signature details are:
Microsoft have now recognized this as a problem with a wide impact, so they are going to fix and re-release the original March security patch via WSUS in about a month's time. The latest round of Office patches (April) had a few issues so they're working on fixing these first.
My escalation engineer told me that the Office team has a new policy... Any security update that breaks functionality will be re-released.
They're also upping the level of documentation for Office fixes, so that any functionality changes are detailed along with the binary version changes. There's a new blog for that purpose:
Just thought I should let everyone on here know something about this error. I encountered it when I tried to open Outlook after I'd already used the program and closed it. I'm using Windows 7 64-bit and Outlook 2007 SP2. I already had my initials entered in Office. If you have Ad-Aware (a common malware removal tool) installed, make sure you disable the connection it has with Outlook 2007. This was the source of my problem and I could not find a solution anywhere on the net.
1) Open Outlook and go to Tools -> Trust Center
2) Click 'Add-Ins' -> Manage COM Add-Ins -> GO
3) Uncheck the Ad-Aware Email Scanner
4) Click OK to close the box.
Should fix the problem. Like I said, I couldn't find any reference to my specific problem anywhere, but this forum came the closest. Hopefully this will save someone a couple hours in the future. "Incidentally my leige, that is how we know the world to be banana-shaped."
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