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Outlook 2003 hangs when answering certain emails [message #281593] Wed, 12 March 2008 12:22 Go to next message
Tony
Messages: 196
Registered: July 2006
Senior Member
Hi All,

First time on the site.I have a user on Outlook 2003,when replying to
certain emails,outlook 2003 just hangs.I have to go into Task Manager and
kill the process for Outlook.exe cause the CPU is at 100%. I also notice that
Winword.exe appears there even though Word is not open.Sometimes I got to
kill that too.

I tried doing a repair of the PST or OST, no luck.I have the latest
updates(SP3) for Outlook.

Before doing a reinstall, I was wondering if any of you guys or gals out
there have any other suggestions....

thanks in advance.

Tony
RE: Outlook 2003 hangs when answering certain emails [message #281753] Thu, 13 March 2008 05:54 Go to previous messageGo to next message
Tony
Messages: 196
Registered: July 2006
Senior Member
Yeah, I had tried the detect and Repair,but it didn't fix the problem.

"Kim K" wrote:

> Try Detect and Repair under the help menu, if you did not install this tool
> it will ask for the CD the first time you run it.
> --
> Thanks,,
> Kim
>
>
> "Tony" wrote:
>
> > Hi All,
> >
> > First time on the site.I have a user on Outlook 2003,when replying to
> > certain emails,outlook 2003 just hangs.I have to go into Task Manager and
> > kill the process for Outlook.exe cause the CPU is at 100%. I also notice that
> > Winword.exe appears there even though Word is not open.Sometimes I got to
> > kill that too.
> >
> > I tried doing a repair of the PST or OST, no luck.I have the latest
> > updates(SP3) for Outlook.
> >
> > Before doing a reinstall, I was wondering if any of you guys or gals out
> > there have any other suggestions....
> >
> > thanks in advance.
> >
> > Tony
Re: Outlook 2003 hangs when answering certain emails [message #282024] Thu, 13 March 2008 16:32 Go to previous messageGo to next message
Tony
Messages: 196
Registered: July 2006
Senior Member
Thanks John. It did help! I was able to click on reply to the email without
having that email hang.

Because the employee has a logo at the end of their signature and they
require to use it in HTML. Besides re installing Outlook, do you know of
another method in which they would be able to keep their present settings?



"John Blessing" wrote:

>
>
> Tony wrote:
> > Yeah, I had tried the detect and Repair,but it didn't fix the problem.
> >
> > "Kim K" wrote:
> >
> >> Try Detect and Repair under the help menu, if you did not install
> >> this tool it will ask for the CD the first time you run it.
> >> --
> >> Thanks,,
> >> Kim
> >>
> >>
> >> "Tony" wrote:
> >>
> >>> Hi All,
> >>>
> >>> First time on the site.I have a user on Outlook 2003,when replying
> >>> to certain emails,outlook 2003 just hangs.I have to go into Task
> >>> Manager and kill the process for Outlook.exe cause the CPU is at
> >>> 100%. I also notice that Winword.exe appears there even though Word
> >>> is not open.Sometimes I got to kill that too.
> >>>
> >>> I tried doing a repair of the PST or OST, no luck.I have the latest
> >>> updates(SP3) for Outlook.
> >>>
> >>> Before doing a reinstall, I was wondering if any of you guys or
> >>> gals out there have any other suggestions....
> >>>
> >>> thanks in advance.
> >>>
> >>> Tony
>
>
> Tools, Options, Mail format, untick the "use word to edit emails"
>
> Even better, switch to reading/writing in plain text, much safer and users
> concentrate on content not on flowery fonts and embellishments etc. etc..
>
> --
> John Blessing
>
> http://www.LbeHelpdesk.com - Help Desk software priced to suit all
> businesses
>
> http://www.room-booking-software.com - Schedule rooms & equipment
> bookings for your meeting/class over the web.
>
> http://www.lbetoolbox.com - Remove Duplicates from MS Outlook,
> find/replace, send newsletters
>
> http://www.repeatmail.com - Send individual emails, scheduled or
> one-off, plain or html
>
>
>
Re: Outlook 2003 hangs when answering certain emails [message #282030] Thu, 13 March 2008 16:52 Go to previous message
jb[3]
Messages: 224
Registered: July 2007
Senior Member
Sounds to me like a problem with Word Automation.

This is a stab in the dark:

Start menu -> run
Type:
regsvr32 ole32.dll
[enter]

John Blessing

Tony wrote:
> Thanks John. It did help! I was able to click on reply to the email
> without having that email hang.
>
> Because the employee has a logo at the end of their signature and they
> require to use it in HTML. Besides re installing Outlook, do you know
> of another method in which they would be able to keep their present
> settings?
>
>
>
> "John Blessing" wrote:
>
>>
>>
>> Tony wrote:
>>> Yeah, I had tried the detect and Repair,but it didn't fix the
>>> problem.
>>>
>>> "Kim K" wrote:
>>>
>>>> Try Detect and Repair under the help menu, if you did not install
>>>> this tool it will ask for the CD the first time you run it.
>>>> --
>>>> Thanks,,
>>>> Kim
>>>>
>>>>
>>>> "Tony" wrote:
>>>>
>>>>> Hi All,
>>>>>
>>>>> First time on the site.I have a user on Outlook 2003,when replying
>>>>> to certain emails,outlook 2003 just hangs.I have to go into Task
>>>>> Manager and kill the process for Outlook.exe cause the CPU is at
>>>>> 100%. I also notice that Winword.exe appears there even though
>>>>> Word is not open.Sometimes I got to kill that too.
>>>>>
>>>>> I tried doing a repair of the PST or OST, no luck.I have the
>>>>> latest updates(SP3) for Outlook.
>>>>>
>>>>> Before doing a reinstall, I was wondering if any of you guys or
>>>>> gals out there have any other suggestions....
>>>>>
>>>>> thanks in advance.
>>>>>
>>>>> Tony
>>
>>
>> Tools, Options, Mail format, untick the "use word to edit emails"
>>
>> Even better, switch to reading/writing in plain text, much safer and
>> users concentrate on content not on flowery fonts and embellishments
>> etc. etc..
>>
>> --
>> John Blessing
>>
>> http://www.LbeHelpdesk.com - Help Desk software priced to suit all
>> businesses
>>
>> http://www.room-booking-software.com - Schedule rooms & equipment
>> bookings for your meeting/class over the web.
>>
>> http://www.lbetoolbox.com - Remove Duplicates from MS Outlook,
>> find/replace, send newsletters
>>
>> http://www.repeatmail.com - Send individual emails, scheduled or
>> one-off, plain or html
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