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Email Message opens as Black Screen [message #277968] Thu, 28 February 2008 16:58 Go to next message
Carlos
Messages: 36
Registered: August 2006
Member
I'm using Outlook 2007 and every once in a while (Randomly), I click New
Message to create/type an email, and the screen opens completely black. The
only thing I can see is the Minimize, Maximize, and Close buttons at the top
right corner. Everything else is Black. I can't type anything! When I
close the window, and try the new message process again, the same black
screen appears.

In order to create a "normal" email message, I have to close Outlook and
restart.

How can I fix this so 1. it doesn't happen and 2. I don't have to
close/restart Outlook.

Thanks,
Re: Email Message opens as Black Screen [message #278210] Fri, 29 February 2008 15:44 Go to previous messageGo to next message
Carlos
Messages: 36
Registered: August 2006
Member
Bill R, thanks for your thoughts but I tried updating the display driver and
the issue still occurs. My display driver is NVIDIA GeForce Go 6150.

This "Black screen" is very random and only the top bar of a "window" shows
on the screen...meaning only the colored bar with the minimize, maximize, and
close buttons.

Any other ideas? Thanks,

"Bill R" wrote:

> It's possibly a display or system resources issue. Try updating your display
> drivers.
> If that doesn't help you'll need to restart Outlook or possibly close other
> applications or reboot the computer.
>
> "Carlos" <Carlos@discussions.microsoft.com> wrote in message
> news:FF43FC43-496A-4A29-AEA6-4F06C1213BE3@microsoft.com...
> > I'm using Outlook 2007 and every once in a while (Randomly), I click New
> > Message to create/type an email, and the screen opens completely black.
> > The
> > only thing I can see is the Minimize, Maximize, and Close buttons at the
> > top
> > right corner. Everything else is Black. I can't type anything! When I
> > close the window, and try the new message process again, the same black
> > screen appears.
> >
> > In order to create a "normal" email message, I have to close Outlook and
> > restart.
> >
> > How can I fix this so 1. it doesn't happen and 2. I don't have to
> > close/restart Outlook.
> >
> > Thanks,
>
>
RE: Email Message opens as Black Screen [message #292048] Sat, 12 April 2008 22:24 Go to previous message
mriffey
Messages: 1
Registered: April 2008
Junior Member
I see the same thing on Vista Home Premium Sp1, Outlook 2007 on a 2gb HP
laptop that came with Vista. Even when system memory use is at or below 50%,
it occurs.

"Reboot 5 times a day" is not a viable solution.

Mark

"Carlos" wrote:

> I'm using Outlook 2007 and every once in a while (Randomly), I click New
> Message to create/type an email, and the screen opens completely black. The
> only thing I can see is the Minimize, Maximize, and Close buttons at the top
> right corner. Everything else is Black. I can't type anything! When I
> close the window, and try the new message process again, the same black
> screen appears.
>
> In order to create a "normal" email message, I have to close Outlook and
> restart.
>
> How can I fix this so 1. it doesn't happen and 2. I don't have to
> close/restart Outlook.
>
> Thanks,
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