When one particular sender, sends an email to any of our recipients, and
they try to forward the email, or reply to the email....the message body
disappears, leaving only the top part of the email (To:, From; Subject, etc).
and the disclaimer that is added by our anti spam service.
This happens only when Word is set as the email editor - all is okay when
Outlook is the editor. However the user can not use Outlook as the editor
because they want to use the full feature set that Word provides.
This happens to all recipients at our company, not just one or two.
Has anyone ever heard of this, or know a setting that can be tweaked??