Contacts - 'Show this folder as an e-mail Address Book' greyed out

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Contacts - 'Show this folder as an e-mail Address Book' greyed out [message #190156] Tue, 17 July 2007 14:15 Go to next message
Jim H  is currently offline Jim H
Messages: 6
Registered: October 2006
Junior Member
I have 1 user that this setting in their Outlook 2003 is grayed out??
(Select Contacts, right-click and select Properties, select the Outlook
Address Book tab)

We are on a windows 2003 domain with Group Policies, but I don't see any
settings for this in any GPO's.

Any help is appreciated.

Thanks
Re: Contacts - 'Show this folder as an e-mail Address Book' greyed out [message #190160] Tue, 17 July 2007 14:21 Go to previous messageGo to next message
suemvp  is currently offline suemvp
Messages: 18972
Registered: May 2006
Senior Member
It's not a setting that GPO controls. That symptom usually means that the user does not have the Outlook Address Book in their mail profile. Start at Tools | E-mail Accounts to add it.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54


"John" <hous200@yahoo.com> wrote in message news:u%23yHG6JyHHA.5204@TK2MSFTNGP03.phx.gbl...
>I have 1 user that this setting in their Outlook 2003 is grayed out??
> (Select Contacts, right-click and select Properties, select the Outlook
> Address Book tab)
>
> We are on a windows 2003 domain with Group Policies, but I don't see any
> settings for this in any GPO's.
>
> Any help is appreciated.
>
> Thanks
>
>



Re: Contacts - 'Show this folder as an e-mail Address Book' greyed out [message #190171] Tue, 17 July 2007 14:44 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
John <hous200@yahoo.com> wrote:

> I have 1 user that this setting in their Outlook 2003 is grayed out??
> (Select Contacts, right-click and select Properties, select the
> Outlook Address Book tab)

This means that the person has not correctly configured the Outlook Address
Book service in the mail profile. See this:
http://support.microsoft.com/kb/197577/en-us
--
Brian Tillman
Re: Contacts - 'Show this folder as an e-mail Address Book' greyed out [message #192930] Wed, 25 July 2007 07:04 Go to previous messageGo to next message
eustachio  is currently offline eustachio
Messages: 2
Registered: July 2007
Junior Member
>This means that the person has not correctly configured the Outlook Address
>Book service in the mail profile. See this:
>http://support.microsoft.com/kb/197577/en-us

It does not work with Outlook 2003, any other suggestions?

Thanks and rgds.
Re: Contacts - 'Show this folder as an e-mail Address Book' greyed out [message #192959] Wed, 25 July 2007 08:37 Go to previous message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
eustachio@pirulazio.com <eustachio@pirulazio.com> wrote:

>> This means that the person has not correctly configured the Outlook
>> Address Book service in the mail profile. See this:
>> http://support.microsoft.com/kb/197577/en-us
>
> It does not work with Outlook 2003, any other suggestions?

Tell us exactly where the process fails and exactly what error messages you
receive when it does.
--
Brian Tillman
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