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"A program is trying to access e-mail addresses you have stored in Outlook" warning messag [message #180047] Tue, 19 June 2007 09:13 Go to next message
Stroller  is currently offline Stroller
Messages: 9
Registered: June 2007
Junior Member
Hi there,

At a site I manage the customer uses a CRM / asset-management package sold by
a (smallish) UK vendor. When this was originally supplied a requirement was
Outlook as email client.

Recently at least one machine has started displaying the "A program is trying
to access e-mail addresses you have stored in Outlook" warning message, which
is annoying and confusing to users.

This message is documented in KB263073
http://support.microsoft.com/kb/263073

is there any way to disable this message, please?
It occurred to me there might be a AnnoyUsers=0 or similar registry setting?
Alternatively, can I just uninstall this particular Outlook update? Does it
provide any other protections or benefits?

The supplier of the CRM suggests installing a 3rd-party shareware which
"clicks" the yes button for you, however I feel this is a bit of a hack and
it bothers me.
< http://pubs.logicalexpressions.com/pub0009/LPMArticle.asp?ID =573>
Does anyone have any other solutions, please?

TIA,

Stroller.
Re: "A program is trying to access e-mail addresses you have stored in Outlook" warning me [message #180059] Tue, 19 June 2007 09:29 Go to previous messageGo to next message
suemvp  is currently offline suemvp
Messages: 18932
Registered: May 2006
Senior Member
The warning message has been a fact of life for developers working with Outlook for more than 7 years. It's shocking that a CRM vendor would suggest using a hack to work around it. They should instead be writing code that avoids it. Your options, as a client, however, are limited to suppressing the security prompts and using an Exchange folder to relax Outlook security. See http://www.outlookcode.com/article.aspx?ID=52.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54


"Stroller" <stroller@bigfoot.com> wrote in message news:0001HW.C29D951F00D1E806F0182648@news.eclipse.co.uk...
> Hi there,
>
> At a site I manage the customer uses a CRM / asset-management package sold by
> a (smallish) UK vendor. When this was originally supplied a requirement was
> Outlook as email client.
>
> Recently at least one machine has started displaying the "A program is trying
> to access e-mail addresses you have stored in Outlook" warning message, which
> is annoying and confusing to users.
>
> This message is documented in KB263073
> http://support.microsoft.com/kb/263073
>
> is there any way to disable this message, please?
> It occurred to me there might be a AnnoyUsers=0 or similar registry setting?
> Alternatively, can I just uninstall this particular Outlook update? Does it
> provide any other protections or benefits?
>
> The supplier of the CRM suggests installing a 3rd-party shareware which
> "clicks" the yes button for you, however I feel this is a bit of a hack and
> it bothers me.
> < http://pubs.logicalexpressions.com/pub0009/LPMArticle.asp?ID =573>
> Does anyone have any other solutions, please?
>
> TIA,
>
> Stroller.
>
Re: "A program is trying to access e-mail addresses you have stored in Outlook" warning me [message #180104] Tue, 19 June 2007 10:37 Go to previous messageGo to next message
newsgroups_DELETE_  is currently offline newsgroups_DELETE_
Messages: 18357
Registered: July 2006
Senior Member
I agree with everyone else that this is something the CRM vendor should
solve.

However, if they don't co-operate don't use the Click-Yes tool but use this
free utility instead;
http://www.howto-outlook.com/redirect.asp?id=mapilab_securit y

It gives you much more control on what is being allowed and what is not
instead of blindingly clicking yes.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

"Stroller" <stroller@bigfoot.com> wrote in message
news:0001HW.C29D951F00D1E806F0182648@news.eclipse.co.uk...
> Hi there,
>
> At a site I manage the customer uses a CRM / asset-management package sold
> by
> a (smallish) UK vendor. When this was originally supplied a requirement
> was
> Outlook as email client.
>
> Recently at least one machine has started displaying the "A program is
> trying
> to access e-mail addresses you have stored in Outlook" warning message,
> which
> is annoying and confusing to users.
>
> This message is documented in KB263073
> http://support.microsoft.com/kb/263073
>
> is there any way to disable this message, please?
> It occurred to me there might be a AnnoyUsers=0 or similar registry
> setting?
> Alternatively, can I just uninstall this particular Outlook update? Does
> it
> provide any other protections or benefits?
>
> The supplier of the CRM suggests installing a 3rd-party shareware which
> "clicks" the yes button for you, however I feel this is a bit of a hack
> and
> it bothers me.
> < http://pubs.logicalexpressions.com/pub0009/LPMArticle.asp?ID =573>
> Does anyone have any other solutions, please?
>
> TIA,
>
> Stroller.
>
Re: "A program is trying to access e-mail addresses you have stored in Outlook" warning me [message #181277] Wed, 20 June 2007 08:52 Go to previous messageGo to next message
Stroller  is currently offline Stroller
Messages: 9
Registered: June 2007
Junior Member
On Tue, 19 Jun 2007 14:29:35 +0100, Sue Mosher [MVP-Outlook] wrote
(in article <uTMaNlnsHHA.840@TK2MSFTNGP03.phx.gbl>):

> The warning message has been a fact of life for developers working with
> Outlook for more than 7 years.

This is strange. Although I don't work on site myself - and as much as
possible avoid dealing with unusual proprietary applications like this one
-I believe this message to have only started appearing on this one machine
since some recent updates. The site is probably somewhat behind on its
updates, so if I'm right one might guess this to be related to an update
released by MS within the last year.

> It's shocking that a CRM vendor would suggest
> using a hack to work around it.

I agree!!

> They should instead be writing code that
> avoids it. Your options, as a client, however, are limited to suppressing the

> security prompts and using an Exchange folder to relax Outlook security. See
> http://www.outlookcode.com/article.aspx?ID=52.

Thanks. This article looks very comprehensive, and I will refer to it when I
follow-up with my reply to the vendor.

Could someone possibly clarify:

Strategies appropriate for ISVs include, in order of descending
security and complexity:
Use Extended MAPI instead of Outlook objects, Simple MAPI, or CDO
1.21 for all code that potentially triggers security prompts. This
is the most secure strategy and is what Microsoft recommends for
external applications; it used by tools such as PDA synchronization
applications.

Will this ensure that the prompt is not triggered?

Stroller.
Re: "A program is trying to access e-mail addresses you have stored in Outlook" warning me [message #181286] Wed, 20 June 2007 09:01 Go to previous messageGo to next message
suemvp  is currently offline suemvp
Messages: 18932
Registered: May 2006
Senior Member
Yes. Extended MAPI is the API that Microsoft provides for access to Outlook data without triggering security prompts.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54


"Stroller" <stroller@bigfoot.com> wrote in message news:0001HW.C29EE1B600DEEB1DF0182648@news.eclipse.co.uk...
>
> Could someone possibly clarify:
>
> Strategies appropriate for ISVs include, in order of descending
> security and complexity:
> Use Extended MAPI instead of Outlook objects, Simple MAPI, or CDO
> 1.21 for all code that potentially triggers security prompts. This
> is the most secure strategy and is what Microsoft recommends for
> external applications; it used by tools such as PDA synchronization
> applications.
>
> Will this ensure that the prompt is not triggered?
>
> Stroller.
>
Re: "A program is trying to access e-mail addresses you have stored in Outlook" warning me [message #181294] Wed, 20 June 2007 09:05 Go to previous messageGo to next message
Stroller  is currently offline Stroller
Messages: 9
Registered: June 2007
Junior Member
On Tue, 19 Jun 2007 15:12:57 +0100, Diane Poremsky wrote
(in article <689D31C7-AFD7-48DF-BA5C-44E1C9966CB9@microsoft.com>):

> without knowing your version of outlook, those are the best options. Does
> the vendor have a version that bypasses the security guard? (They've had 7
> yrs to work on it.)

Sorry... I meant to say in my original post that we're exclusively using
Outlook 2003 in this office.

I believe that this message has only started appearing on one machine
recently, and that it has more up-to-date patches than other PCs on the
network. I'll email the client today to check the status with the other PCs.

I note the "7 years" comment that you & another poster made. The senior
support guy for the CRM vendor asserts:

This message is an annoying and new security feature of Outlook
2002 and 2003.

Is this incorrect?

Stroller.
Re: "A program is trying to access e-mail addresses you have stored in Outlook" warning me [message #181317] Wed, 20 June 2007 09:39 Go to previous message
outlookmvp  is currently offline outlookmvp
Messages: 14613
Registered: June 2006
Senior Member
Very incorrect. It was added to a post-SP1 update of Outlook 2000, built
into Outlook 2002 and 2003. SP's for each build made changes to the
security, so it's possible a later update changed so that a property that
was previously ok now triggers it. But again... a good dev updates their
apps to avoid the alert.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM


"Stroller" <stroller@bigfoot.com> wrote in message
news:0001HW.C29EE49000DF9632F0182648@news.eclipse.co.uk...
> On Tue, 19 Jun 2007 15:12:57 +0100, Diane Poremsky wrote
> (in article <689D31C7-AFD7-48DF-BA5C-44E1C9966CB9@microsoft.com>):
>
>> without knowing your version of outlook, those are the best options. Does
>> the vendor have a version that bypasses the security guard? (They've had
>> 7
>> yrs to work on it.)
>
> Sorry... I meant to say in my original post that we're exclusively using
> Outlook 2003 in this office.
>
> I believe that this message has only started appearing on one machine
> recently, and that it has more up-to-date patches than other PCs on the
> network. I'll email the client today to check the status with the other
> PCs.
>
> I note the "7 years" comment that you & another poster made. The senior
> support guy for the CRM vendor asserts:
>
> This message is an annoying and new security feature of Outlook
> 2002 and 2003.
>
> Is this incorrect?
>
> Stroller.
>
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