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Outlook 2003 not responding, or extremely slow [message #177516] Tue, 12 June 2007 06:02 Go to next message
Peter C.  is currently offline Peter C.
Messages: 1
Registered: June 2007
Junior Member
I have Outlook 2003 on my Acer TravelMate 661 with 1.25 GB RAM and
addiotional external HDD of 400 GB.

Since the beginning of June 2007 Outlook has become unresponsive, slowing
down, not reacting to clicks or right-clicks, freezing completely for several
minutes.

Sending report (automatically) to MS obtains no reply.

I have repaired/reinstalled Outlook from the Office Pro CD, with no result.

Latest Outlook/Offfice 2003 Update was installed automatically on May 9 from
MS Update records.

Is this related to my archived data on *pst files?

Any other help would be much appreciated.
Re: Outlook 2003 not responding, or extremely slow [message #177999] Wed, 13 June 2007 09:12 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
Peter C. <PeterC@discussions.microsoft.com> wrote:

> Peter C. back again with a CRY FOR HELP.
>
> After yesterday's post (see below) I tried uninstalling the latest
> Office 2003 updates dated May 9 2007, but this solved nothing. I then
> uninstalled Outlook from the Office 2003 suite and reinstalled it. To
> no avail.

It's rare that uninstalling and resinstalling Office will fix a problem of
this nature. Have you tried a new mail profile?
--
Brian Tillman
Re: Outlook 2003 not responding, or extremely slow [message #178098] Wed, 13 June 2007 12:39 Go to previous messageGo to next message
Lex  is currently offline Lex
Messages: 5
Registered: November 2006
Junior Member
Peter:

I am having the same problem. Just got a new laptop, and I installed
Outlook 2003. It worked fine until I imported my saved .pst, then it REALLY
slowed down. I have restored the PC to prior to the install twice now, and
the same result occurs. I'm at my wits end. Let me know if you figure this
out.

Lex

"Peter C." wrote:

> Good of you to point this out Brian. Sadly, I'm not entirely sure what you
> mean by "a new mail profile". Would you be kind enough to give me a short
> explanation, to point me in the right direction?
>
> I have just tried another tactic: I reduced gthe size of the outlook.pst
> file and the archive.pst file by moving loads of MB of old material (emails,
> attachments and stuff) to a newly created *.pst file. I'll let you know if
> this helps.
>
> Peter C.
>
> "Brian Tillman" wrote:
>
> > Peter C. <PeterC@discussions.microsoft.com> wrote:
> >
> > > Peter C. back again with a CRY FOR HELP.
> > >
> > > After yesterday's post (see below) I tried uninstalling the latest
> > > Office 2003 updates dated May 9 2007, but this solved nothing. I then
> > > uninstalled Outlook from the Office 2003 suite and reinstalled it. To
> > > no avail.
> >
> > It's rare that uninstalling and resinstalling Office will fix a problem of
> > this nature. Have you tried a new mail profile?
> > --
> > Brian Tillman
> >
> >
Re: Outlook 2003 not responding, or extremely slow [message #178236] Wed, 13 June 2007 16:39 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
Peter C. <PeterC@discussions.microsoft.com> wrote:

> Good of you to point this out Brian. Sadly, I'm not entirely sure
> what you mean by "a new mail profile". Would you be kind enough to
> give me a short explanation, to point me in the right direction?

Take a look here: http://www.howto-outlook.com/faq/newprofile.htm

> I have just tried another tactic: I reduced gthe size of the
> outlook.pst file and the archive.pst file by moving loads of MB of
> old material (emails, attachments and stuff) to a newly created *.pst
> file. I'll let you know if this helps.

Well, Outlook 2003's PSTs can grow to 20GB. However, if you were using an
older PST created by an earlier version of Outlook, then the max size is 2GB
(but I wouldn't let it get bigger than about 1.5GB).
--
Brian Tillman
Re: Outlook 2003 not responding, or extremely slow [message #178386] Thu, 14 June 2007 03:57 Go to previous messageGo to next message
Peter C  is currently offline Peter C
Messages: 8
Registered: July 2006
Junior Member
Brian Tillmann wrote:


"Brian Tillman" wrote:

Well, Outlook 2003's PSTs can grow to 20GB. However, if you were using an
older PST created by an earlier version of Outlook, then the max size is 2GB
(but I wouldn't let it get bigger than about 1.5GB).

Thanks for this Brian. Useful to know, but not, if you see what I mean. My
PST files are only in the 55 to 200 MB range, so this is not the problem. I
tried downsizing the archive.pst and outlook.pst files by moving much of
their content to separate PST files stored on another drive, and not
connected to Outlook on my main drive C. I also made sure Outlook doesn't
include these in its Personal Folders list. In short, this had NO EFFECT
WHATSOEVER. Outlook 2003 still freezes, becomes unresponsive, or whatever
term you care to use.

Another thought, but a wild one, was that my AVK G-DATA (German origin)
anti-virus programme was interfering with Outlook, but this does not seem to
be the case. It was installed some months ago and has never been a problem,
quite the opposite, in fact.

Would you suggest taking Office 2003 off my system entirely, including the
updates provided automarically by Microsoft, and then reinstalling from
scratch? It sounds tempting, but I worry about losing essential data, despite
all the precautions I might take.

I hear that LEX has a similar problem, but caused he thinks by manipulating
his PST files. Thanks for your input LEX. I can only advise to WATCH THIS
SPACE for future developments. I entirely share your frustration, believe you
me.

Best wishes to all concerned - Peter C.


> Peter C. <PeterC@discussions.microsoft.com> wrote:
>
> > Good of you to point this out Brian. Sadly, I'm not entirely sure
> > what you mean by "a new mail profile". Would you be kind enough to
> > give me a short explanation, to point me in the right direction?
>
> Take a look here: http://www.howto-outlook.com/faq/newprofile.htm
>
> > I have just tried another tactic: I reduced gthe size of the
> > outlook.pst file and the archive.pst file by moving loads of MB of
> > old material (emails, attachments and stuff) to a newly created *.pst
> > file. I'll let you know if this helps.
>
> Well, Outlook 2003's PSTs can grow to 20GB. However, if you were using an
> older PST created by an earlier version of Outlook, then the max size is 2GB
> (but I wouldn't let it get bigger than about 1.5GB).
> --
> Brian Tillman
>
>
Re: Outlook 2003 not responding, or extremely slow [message #178463] Thu, 14 June 2007 09:19 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
Peter C. <PeterC@discussions.microsoft.com> wrote:

> Thanks for this Brian. Useful to know, but not, if you see what I
> mean.

I do. You were speculating that Outlook's performance might be due to
excessive PST size and I was trying to point out that that is unlikely,
given the supported PST sizes.


> Would you suggest taking Office 2003 off my system entirely,
> including the updates provided automarically by Microsoft, and then
> reinstalling from scratch? It sounds tempting, but I worry about
> losing essential data, despite all the precautions I might take.

I'm glad you're happy with your AV program, but it should be configured so
as to NOT scan incoming mail. While this may not be a contributor to your
problem, integrating scanners with Outlook often does lead to problems.

Were I in your shoes, I'd try the new mail profile, as I suggested. I don't
see any evidence in your post that you tried it.
--
Brian Tillman
Re: Outlook 2003 not responding, or extremely slow [message #178494] Thu, 14 June 2007 10:25 Go to previous messageGo to next message
lkthompson  is currently offline lkthompson
Messages: 21
Registered: August 2006
Junior Member
Peter and Brian,

I am having similar issues with Outlook 2003 freezing when trying to
click/right click on things...also have a small (172 mb) archived pst file. I
tried creating a new email profile but it didn't work...also tried detect and
repair for Outlook.

any other ideas, Brian?

thanks

"Brian Tillman" wrote:

> Peter C. <PeterC@discussions.microsoft.com> wrote:
>
> > Thanks for this Brian. Useful to know, but not, if you see what I
> > mean.
>
> I do. You were speculating that Outlook's performance might be due to
> excessive PST size and I was trying to point out that that is unlikely,
> given the supported PST sizes.
>
>
> > Would you suggest taking Office 2003 off my system entirely,
> > including the updates provided automarically by Microsoft, and then
> > reinstalling from scratch? It sounds tempting, but I worry about
> > losing essential data, despite all the precautions I might take.
>
> I'm glad you're happy with your AV program, but it should be configured so
> as to NOT scan incoming mail. While this may not be a contributor to your
> problem, integrating scanners with Outlook often does lead to problems.
>
> Were I in your shoes, I'd try the new mail profile, as I suggested. I don't
> see any evidence in your post that you tried it.
> --
> Brian Tillman
>
>
RE: Outlook 2003 not responding, or extremely slow [message #178498] Thu, 14 June 2007 10:30 Go to previous messageGo to next message
Warren  is currently offline Warren
Messages: 31
Registered: July 2006
Member
There would seem to be a new issue with Outlook and a recent batch of
security updates. Try searching this forum using:

2003 slow 931768

and seeing if any of the suggestions posted there work for you. The one
about first opening the OUTLOOK TODAY pane/shortcut before using Outlook Mail
fixed a similar slow outlook for me.

"Peter C." wrote:

> I have Outlook 2003 on my Acer TravelMate 661 with 1.25 GB RAM and
> addiotional external HDD of 400 GB.
>
> Since the beginning of June 2007 Outlook has become unresponsive, slowing
> down, not reacting to clicks or right-clicks, freezing completely for several
> minutes.
>
> Sending report (automatically) to MS obtains no reply.
>
> I have repaired/reinstalled Outlook from the Office Pro CD, with no result.
>
> Latest Outlook/Offfice 2003 Update was installed automatically on May 9 from
> MS Update records.
>
> Is this related to my archived data on *pst files?
>
> Any other help would be much appreciated.
RE: Outlook 2003 not responding, or extremely slow [message #178623] Thu, 14 June 2007 14:55 Go to previous messageGo to next message
lkthompson  is currently offline lkthompson
Messages: 21
Registered: August 2006
Junior Member
Thanks Warren..I looked into this but it wasn't the problem with mine.

"Warren" wrote:

> There would seem to be a new issue with Outlook and a recent batch of
> security updates. Try searching this forum using:
>
> 2003 slow 931768
>
> and seeing if any of the suggestions posted there work for you. The one
> about first opening the OUTLOOK TODAY pane/shortcut before using Outlook Mail
> fixed a similar slow outlook for me.
>
> "Peter C." wrote:
>
> > I have Outlook 2003 on my Acer TravelMate 661 with 1.25 GB RAM and
> > addiotional external HDD of 400 GB.
> >
> > Since the beginning of June 2007 Outlook has become unresponsive, slowing
> > down, not reacting to clicks or right-clicks, freezing completely for several
> > minutes.
> >
> > Sending report (automatically) to MS obtains no reply.
> >
> > I have repaired/reinstalled Outlook from the Office Pro CD, with no result.
> >
> > Latest Outlook/Offfice 2003 Update was installed automatically on May 9 from
> > MS Update records.
> >
> > Is this related to my archived data on *pst files?
> >
> > Any other help would be much appreciated.
Re: Outlook 2003 not responding, or extremely slow [message #178643] Thu, 14 June 2007 15:34 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
lkthompson <lkthompson@discussions.microsoft.com> wrote:

> Peter and Brian,
>
> I am having similar issues with Outlook 2003 freezing when trying to
> click/right click on things...also have a small (172 mb) archived pst
> file. I tried creating a new email profile but it didn't work...also
> tried detect and repair for Outlook.
>
> any other ideas, Brian?

Any add-ins?
--
Brian Tillman
Re: Outlook 2003 not responding, or extremely slow [message #178652] Thu, 14 June 2007 15:48 Go to previous message
lkthompson  is currently offline lkthompson
Messages: 21
Registered: August 2006
Junior Member
No - but I just got help in another post of mine. It turns out that I
shouldn't have saved the pst file on a network drive because of erratic
connectivity (which causes corruption, I learned). So I copied the file to a
local drive (C) and ran the scanpst.exe to fix errors. After moving that file
to Outlook as "Personal Folders," I was able to quickly transfer all files to
my regular mailbox. I then deleted the corrupt Personal Folders and the empty
Personal Folders. It is finished!


"Brian Tillman" wrote:

> lkthompson <lkthompson@discussions.microsoft.com> wrote:
>
> > Peter and Brian,
> >
> > I am having similar issues with Outlook 2003 freezing when trying to
> > click/right click on things...also have a small (172 mb) archived pst
> > file. I tried creating a new email profile but it didn't work...also
> > tried detect and repair for Outlook.
> >
> > any other ideas, Brian?
>
> Any add-ins?
> --
> Brian Tillman
>
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