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Re: Why can't I send pdf attachments in Outlook?

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Re: Why can't I send pdf attachments in Outlook? [message #16042] Thu, 20 July 2006 08:52 Go to next message
JOBRIGHTON  is currently offline JOBRIGHTON
Messages: 3
Registered: July 2006
Junior Member
I have exactly the same problem as this - all other attachments are fine, but
pdfs will not send or be received.
Other computers in the office, on the same network, do not have the problem!
I feel it must be somewhere in the way the computer is set up, rather than
the program? But i dont know! Any advice?

"William Lefkovics [MVP]" wrote:

> Outlook doesn't care if the attachment is a .pdf... that's not going to
> cause outbox constipation.
>
> Do small .pdfs email fine? Do other attachments in excess of 1MB send fine?
>
> Any errors in the Send/Receive dialog box? (F9)
>
> "Frustrated in Newcastle" <Frustrated in
> Newcastle@discussions.microsoft.com> wrote in message
> news:A910C03F-26F2-4D1A-AAD9-0C4FA312BB0A@microsoft.com...
> > Trying to send emails with my own pdf's via Outlook---but files of a Mb or
> > larger just sit in the Outbox and never go. Why?!! All other emails go
> > out
> > just fine. This isn't a virus issue, and I've confirmed that my DSL's not
> > the issue, since I can use my internet browser to email the same larger
> > files
> > without any trouble.
> >
> > Something in Outlook is hanging up..I've used the Repair utility and it's
> > still not working. Anyone got any ideas on why pdf's are causing
> > Outlook's
> > Outbox a serious case of constipation?
>
Re: Why can't I send pdf attachments in Outlook? [message #17358] Mon, 24 July 2006 11:27 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
Frustrated in Newcastle <FrustratedinNewcastle@discussions.microsoft.com>
wrote:

> I'm correcting my original issue to say that it's not just larger
> pdf's that won't mail, it's ANY emails of more than a megabyte or so.

When you say they "won't send", what happens when you try? Do they set
placed in Sent Items? If so, it's a server issue, not an Outlook issue. An
item moving from Outbox to Sent Items is a sign that the server accepted the
message from Outlook. If the server accepted it, it's no longer in Outlook.
--
Brian Tillman
Re: Why can't I send pdf attachments in Outlook? [message #17790] Tue, 25 July 2006 18:17 Go to previous message
Brian Tillman  is currently offline Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
Frustrated in Newcastle <FrustratedinNewcastle@discussions.microsoft.com>
wrote:

> Brian: No, they aren't placed in the Sent file. They just sit in
> the Outbox. Once there, I'll click on them and hit "Send"
> again...and again....and again. And they just sit there. They
> simply will not go out if they're larger in size. This isn't a
> server issue---if it was, sending the larger files from my desktop
> (not the laptop) wouldn't work either (and sending from my desktop
> works well). It's obviously something resident in the laptop or its
> software....

Try enabling diagnostic logging and seeing what's happening between Outlook
and your server.
http://support.microsoft.com/kb/300479/en-us
--
Brian Tillman
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