Re: Why can't I send pdf attachments in Outlook?

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Re: Why can't I send pdf attachments in Outlook? [message #16042] Thu, 20 July 2006 08:52 Go to next message
JOBRIGHTON  is currently offline JOBRIGHTON
Messages: 3
Registered: July 2006
Junior Member
I have exactly the same problem as this - all other attachments are fine, but
pdfs will not send or be received.
Other computers in the office, on the same network, do not have the problem!
I feel it must be somewhere in the way the computer is set up, rather than
the program? But i dont know! Any advice?

"William Lefkovics [MVP]" wrote:

> Outlook doesn't care if the attachment is a .pdf... that's not going to
> cause outbox constipation.
>
> Do small .pdfs email fine? Do other attachments in excess of 1MB send fine?
>
> Any errors in the Send/Receive dialog box? (F9)
>
> "Frustrated in Newcastle" <Frustrated in
> Newcastle@discussions.microsoft.com> wrote in message
> news:A910C03F-26F2-4D1A-AAD9-0C4FA312BB0A@microsoft.com...
> > Trying to send emails with my own pdf's via Outlook---but files of a Mb or
> > larger just sit in the Outbox and never go. Why?!! All other emails go
> > out
> > just fine. This isn't a virus issue, and I've confirmed that my DSL's not
> > the issue, since I can use my internet browser to email the same larger
> > files
> > without any trouble.
> >
> > Something in Outlook is hanging up..I've used the Repair utility and it's
> > still not working. Anyone got any ideas on why pdf's are causing
> > Outlook's
> > Outbox a serious case of constipation?
>
Re: Why can't I send pdf attachments in Outlook? [message #16181] Thu, 20 July 2006 11:28 Go to previous messageGo to next message
Frustrated in Newcast  is currently offline Frustrated in Newcast
Messages: 3
Registered: July 2006
Junior Member
Joe and William:

I'm correcting my original issue to say that it's not just larger pdf's that
won't mail, it's ANY emails of more than a megabyte or so. Per Will's
question back in May, my ISP limits me to ten MB, so that's not the issue.
This happens ONLY on my laptop with OUTLOOK 2003; my desktop with exactly the
same program and setut characteristics has no problem sending larger files.
Will, my turnaround time tosend/receive is15 minutes, and more than adequate
to be able to send a couple of meg's in a single email. And I don't scan
outgoing email with virus protection. Joe, I think you're on to it...it
seems like it has to be the computer's limitations/config and not the ISP or
some other outside issue. Wish I was more help....still haven't fixed my
major headache and have no idea what to do next. Any ideas or insights
would be greatly appreciated.

"JO, BRIGHTON" wrote:

> I have exactly the same problem as this - all other attachments are fine, but
> pdfs will not send or be received.
> Other computers in the office, on the same network, do not have the problem!
> I feel it must be somewhere in the way the computer is set up, rather than
> the program? But i dont know! Any advice?
>
> "William Lefkovics [MVP]" wrote:
>
> > Outlook doesn't care if the attachment is a .pdf... that's not going to
> > cause outbox constipation.
> >
> > Do small .pdfs email fine? Do other attachments in excess of 1MB send fine?
> >
> > Any errors in the Send/Receive dialog box? (F9)
> >
> > "Frustrated in Newcastle" <Frustrated in
> > Newcastle@discussions.microsoft.com> wrote in message
> > news:A910C03F-26F2-4D1A-AAD9-0C4FA312BB0A@microsoft.com...
> > > Trying to send emails with my own pdf's via Outlook---but files of a Mb or
> > > larger just sit in the Outbox and never go. Why?!! All other emails go
> > > out
> > > just fine. This isn't a virus issue, and I've confirmed that my DSL's not
> > > the issue, since I can use my internet browser to email the same larger
> > > files
> > > without any trouble.
> > >
> > > Something in Outlook is hanging up..I've used the Repair utility and it's
> > > still not working. Anyone got any ideas on why pdf's are causing
> > > Outlook's
> > > Outbox a serious case of constipation?
> >



Re: Why can't I send pdf attachments in Outlook? [message #17358] Mon, 24 July 2006 11:27 Go to previous messageGo to next message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
Frustrated in Newcastle <FrustratedinNewcastle@discussions.microsoft.com>
wrote:

> I'm correcting my original issue to say that it's not just larger
> pdf's that won't mail, it's ANY emails of more than a megabyte or so.

When you say they "won't send", what happens when you try? Do they set
placed in Sent Items? If so, it's a server issue, not an Outlook issue. An
item moving from Outbox to Sent Items is a sign that the server accepted the
message from Outlook. If the server accepted it, it's no longer in Outlook.
--
Brian Tillman
Re: Why can't I send pdf attachments in Outlook? [message #17547] Tue, 25 July 2006 00:31 Go to previous messageGo to next message
Frustrated in Newcast  is currently offline Frustrated in Newcast
Messages: 3
Registered: July 2006
Junior Member
"Brian Tillman" wrote:

> Frustrated in Newcastle <FrustratedinNewcastle@discussions.microsoft.com>
> wrote:
>
> > I'm correcting my original issue to say that it's not just larger
> > pdf's that won't mail, it's ANY emails of more than a megabyte or so.
>
> When you say they "won't send", what happens when you try? Do they set
> placed in Sent Items? If so, it's a server issue, not an Outlook issue. An
> item moving from Outbox to Sent Items is a sign that the server accepted the
> message from Outlook. If the server accepted it, it's no longer in Outlook.
> --
> Brian Tillman
>
> Brian: No, they aren't placed in the Sent file. They just sit in the Outbox. Once there, I'll click on them and hit "Send" again...and again....and again. And they just sit there. They simply will not go out if they're larger in size. This isn't a server issue---if it was, sending the larger files from my desktop (not the laptop) wouldn't work either (and sending from my desktop works well). It's obviously something resident in the laptop or its software....

Any add'l ideas are always appreciated. Thanks.........
Re: Why can't I send pdf attachments in Outlook? [message #17790] Tue, 25 July 2006 18:17 Go to previous message
Brian Tillman  is currently offline Brian Tillman
Messages: 25135
Registered: June 2006
Senior Member
Frustrated in Newcastle <FrustratedinNewcastle@discussions.microsoft.com>
wrote:

> Brian: No, they aren't placed in the Sent file. They just sit in
> the Outbox. Once there, I'll click on them and hit "Send"
> again...and again....and again. And they just sit there. They
> simply will not go out if they're larger in size. This isn't a
> server issue---if it was, sending the larger files from my desktop
> (not the laptop) wouldn't work either (and sending from my desktop
> works well). It's obviously something resident in the laptop or its
> software....

Try enabling diagnostic logging and seeing what's happening between Outlook
and your server.
http://support.microsoft.com/kb/300479/en-us
--
Brian Tillman
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