Identity Switch Cancelled

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Identity Switch Cancelled [message #146822] Mon, 02 April 2007 09:12 Go to next message
Jennifer Watnemoe  is currently offline Jennifer Watnemoe
Messages: 14
Registered: February 2007
Junior Member
Outlook 2003 Windows XP SP2
I have a customer that is getting the following error when starting Outlook:
Title of the window is "Identity Switch Cancelled" the message reads as
follows:
"The current identity could not be changed because one of the applications
was unable to switch. Close any open dialog boxes in other applications
before trying again."
The only option on this window is to click OK. When he does so Outlook
appears to open and function normally. How does one get rid of this message
when starting Outlook?
Re: Identity Switch Cancelled [message #146833] Mon, 02 April 2007 10:00 Go to previous messageGo to next message
outlook  is currently offline outlook
Messages: 223
Registered: August 2006
Senior Member
Jennifer,

Outlook Express uses Identities not Outlook. If actually receiving this
error in Outlook then was Outlook Express ever removed or attempted to be
removed at any point?

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
message news:0D49F0D9-2ECC-4BAF-97D0-75130898B481@microsoft.com...
> Outlook 2003 Windows XP SP2
> I have a customer that is getting the following error when starting
> Outlook:
> Title of the window is "Identity Switch Cancelled" the message reads as
> follows:
> "The current identity could not be changed because one of the applications
> was unable to switch. Close any open dialog boxes in other applications
> before trying again."
> The only option on this window is to click OK. When he does so Outlook
> appears to open and function normally. How does one get rid of this
> message
> when starting Outlook?



Re: Identity Switch Cancelled [message #146849] Mon, 02 April 2007 10:24 Go to previous messageGo to next message
Jennifer Watnemoe  is currently offline Jennifer Watnemoe
Messages: 14
Registered: February 2007
Junior Member
Hi Francine
This customer swears he has not tried to remove or even use Outlook Express
ever on this computer.

Any ideas how to get this message to stop appearing?

"Francine Otterson [MVP - Outlook]" wrote:

> Jennifer,
>
> Outlook Express uses Identities not Outlook. If actually receiving this
> error in Outlook then was Outlook Express ever removed or attempted to be
> removed at any point?
>
> --
> Regards,
>
> Francine Otterson
> President, San Diego Outlook User Group
> MVP - Microsoft Outlook
>
>
> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
> message news:0D49F0D9-2ECC-4BAF-97D0-75130898B481@microsoft.com...
> > Outlook 2003 Windows XP SP2
> > I have a customer that is getting the following error when starting
> > Outlook:
> > Title of the window is "Identity Switch Cancelled" the message reads as
> > follows:
> > "The current identity could not be changed because one of the applications
> > was unable to switch. Close any open dialog boxes in other applications
> > before trying again."
> > The only option on this window is to click OK. When he does so Outlook
> > appears to open and function normally. How does one get rid of this
> > message
> > when starting Outlook?
>
>
>
Re: Identity Switch Cancelled [message #146869] Mon, 02 April 2007 10:50 Go to previous messageGo to next message
newsgroups_DELETE_  is currently offline newsgroups_DELETE_
Messages: 18370
Registered: July 2006
Senior Member
This isn't native functionality of Outlook. What add-ins are installed?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
message news:EC31AE11-1FC4-40DF-BEBC-1A501B3EA2E1@microsoft.com...
> Hi Francine
> This customer swears he has not tried to remove or even use Outlook
> Express
> ever on this computer.
>
> Any ideas how to get this message to stop appearing?
>
> "Francine Otterson [MVP - Outlook]" wrote:
>
>> Jennifer,
>>
>> Outlook Express uses Identities not Outlook. If actually receiving this
>> error in Outlook then was Outlook Express ever removed or attempted to be
>> removed at any point?
>>
>> --
>> Regards,
>>
>> Francine Otterson
>> President, San Diego Outlook User Group
>> MVP - Microsoft Outlook
>>
>>
>> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
>> message news:0D49F0D9-2ECC-4BAF-97D0-75130898B481@microsoft.com...
>> > Outlook 2003 Windows XP SP2
>> > I have a customer that is getting the following error when starting
>> > Outlook:
>> > Title of the window is "Identity Switch Cancelled" the message reads as
>> > follows:
>> > "The current identity could not be changed because one of the
>> > applications
>> > was unable to switch. Close any open dialog boxes in other
>> > applications
>> > before trying again."
>> > The only option on this window is to click OK. When he does so Outlook
>> > appears to open and function normally. How does one get rid of this
>> > message
>> > when starting Outlook?
>>
>>
>>
Re: Identity Switch Cancelled [message #146906] Mon, 02 April 2007 12:14 Go to previous messageGo to next message
Jennifer Watnemoe  is currently offline Jennifer Watnemoe
Messages: 14
Registered: February 2007
Junior Member
The following add-ins are checked on:
Symantec Antivirus 10.1
Chapura Settings
Delegate Access
Deleted Items Recovery
Exchange Extensions commands
Exchange Extensions property pages
Fax Server Extension

"Roady [MVP]" wrote:

> This isn't native functionality of Outlook. What add-ins are installed?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> -----
> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
> message news:EC31AE11-1FC4-40DF-BEBC-1A501B3EA2E1@microsoft.com...
> > Hi Francine
> > This customer swears he has not tried to remove or even use Outlook
> > Express
> > ever on this computer.
> >
> > Any ideas how to get this message to stop appearing?
> >
> > "Francine Otterson [MVP - Outlook]" wrote:
> >
> >> Jennifer,
> >>
> >> Outlook Express uses Identities not Outlook. If actually receiving this
> >> error in Outlook then was Outlook Express ever removed or attempted to be
> >> removed at any point?
> >>
> >> --
> >> Regards,
> >>
> >> Francine Otterson
> >> President, San Diego Outlook User Group
> >> MVP - Microsoft Outlook
> >>
> >>
> >> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
> >> message news:0D49F0D9-2ECC-4BAF-97D0-75130898B481@microsoft.com...
> >> > Outlook 2003 Windows XP SP2
> >> > I have a customer that is getting the following error when starting
> >> > Outlook:
> >> > Title of the window is "Identity Switch Cancelled" the message reads as
> >> > follows:
> >> > "The current identity could not be changed because one of the
> >> > applications
> >> > was unable to switch. Close any open dialog boxes in other
> >> > applications
> >> > before trying again."
> >> > The only option on this window is to click OK. When he does so Outlook
> >> > appears to open and function normally. How does one get rid of this
> >> > message
> >> > when starting Outlook?
> >>
> >>
> >>
>
Re: Identity Switch Cancelled [message #147220] Tue, 03 April 2007 10:12 Go to previous messageGo to next message
outlook  is currently offline outlook
Messages: 223
Registered: August 2006
Senior Member
Jennifer,

Has OE had any changes made to it or been removed?

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
message news:EC31AE11-1FC4-40DF-BEBC-1A501B3EA2E1@microsoft.com...
> Hi Francine
> This customer swears he has not tried to remove or even use Outlook
> Express
> ever on this computer.
>
> Any ideas how to get this message to stop appearing?
>
> "Francine Otterson [MVP - Outlook]" wrote:
>
>> Jennifer,
>>
>> Outlook Express uses Identities not Outlook. If actually receiving this
>> error in Outlook then was Outlook Express ever removed or attempted to be
>> removed at any point?
>>
>> --
>> Regards,
>>
>> Francine Otterson
>> President, San Diego Outlook User Group
>> MVP - Microsoft Outlook
>>
>>
>> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
>> message news:0D49F0D9-2ECC-4BAF-97D0-75130898B481@microsoft.com...
>> > Outlook 2003 Windows XP SP2
>> > I have a customer that is getting the following error when starting
>> > Outlook:
>> > Title of the window is "Identity Switch Cancelled" the message reads as
>> > follows:
>> > "The current identity could not be changed because one of the
>> > applications
>> > was unable to switch. Close any open dialog boxes in other
>> > applications
>> > before trying again."
>> > The only option on this window is to click OK. When he does so Outlook
>> > appears to open and function normally. How does one get rid of this
>> > message
>> > when starting Outlook?
>>
>>
>>
Re: Identity Switch Cancelled [message #147411] Tue, 03 April 2007 17:51 Go to previous messageGo to next message
newsgroups_DELETE_  is currently offline newsgroups_DELETE_
Messages: 18370
Registered: July 2006
Senior Member
Ask the user to disable them all and see if it still happens. If so try
starting Outlook in Safe Mode;
Start-> Run; outlook.exe /safe

If it doesn't happen enable them one by one to find the culprit.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
"Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
message news:B15D7A2A-DEA1-49D5-8489-8A01A4FE09A9@microsoft.com...
> The following add-ins are checked on:
> Symantec Antivirus 10.1
> Chapura Settings
> Delegate Access
> Deleted Items Recovery
> Exchange Extensions commands
> Exchange Extensions property pages
> Fax Server Extension
>
> "Roady [MVP]" wrote:
>
>> This isn't native functionality of Outlook. What add-ins are installed?
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> -----
>> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
>> message news:EC31AE11-1FC4-40DF-BEBC-1A501B3EA2E1@microsoft.com...
>> > Hi Francine
>> > This customer swears he has not tried to remove or even use Outlook
>> > Express
>> > ever on this computer.
>> >
>> > Any ideas how to get this message to stop appearing?
>> >
>> > "Francine Otterson [MVP - Outlook]" wrote:
>> >
>> >> Jennifer,
>> >>
>> >> Outlook Express uses Identities not Outlook. If actually receiving
>> >> this
>> >> error in Outlook then was Outlook Express ever removed or attempted to
>> >> be
>> >> removed at any point?
>> >>
>> >> --
>> >> Regards,
>> >>
>> >> Francine Otterson
>> >> President, San Diego Outlook User Group
>> >> MVP - Microsoft Outlook
>> >>
>> >>
>> >> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote
>> >> in
>> >> message news:0D49F0D9-2ECC-4BAF-97D0-75130898B481@microsoft.com...
>> >> > Outlook 2003 Windows XP SP2
>> >> > I have a customer that is getting the following error when starting
>> >> > Outlook:
>> >> > Title of the window is "Identity Switch Cancelled" the message reads
>> >> > as
>> >> > follows:
>> >> > "The current identity could not be changed because one of the
>> >> > applications
>> >> > was unable to switch. Close any open dialog boxes in other
>> >> > applications
>> >> > before trying again."
>> >> > The only option on this window is to click OK. When he does so
>> >> > Outlook
>> >> > appears to open and function normally. How does one get rid of this
>> >> > message
>> >> > when starting Outlook?
>> >>
>> >>
>> >>
>>
Re: Identity Switch Cancelled [message #148578] Fri, 06 April 2007 16:24 Go to previous messageGo to next message
Jennifer Watnemoe  is currently offline Jennifer Watnemoe
Messages: 14
Registered: February 2007
Junior Member
Just so anyone knows for the future...
The problem was with a missing Identities key - User ID - in the registry
under HKEY_CURRENT_USER

"Francine Otterson [MVP - Outlook]" wrote:

> Jennifer,
>
> Has OE had any changes made to it or been removed?
>
> --
> Regards,
>
> Francine Otterson
> President, San Diego Outlook User Group
> MVP - Microsoft Outlook
>
>
> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
> message news:EC31AE11-1FC4-40DF-BEBC-1A501B3EA2E1@microsoft.com...
> > Hi Francine
> > This customer swears he has not tried to remove or even use Outlook
> > Express
> > ever on this computer.
> >
> > Any ideas how to get this message to stop appearing?
> >
> > "Francine Otterson [MVP - Outlook]" wrote:
> >
> >> Jennifer,
> >>
> >> Outlook Express uses Identities not Outlook. If actually receiving this
> >> error in Outlook then was Outlook Express ever removed or attempted to be
> >> removed at any point?
> >>
> >> --
> >> Regards,
> >>
> >> Francine Otterson
> >> President, San Diego Outlook User Group
> >> MVP - Microsoft Outlook
> >>
> >>
> >> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
> >> message news:0D49F0D9-2ECC-4BAF-97D0-75130898B481@microsoft.com...
> >> > Outlook 2003 Windows XP SP2
> >> > I have a customer that is getting the following error when starting
> >> > Outlook:
> >> > Title of the window is "Identity Switch Cancelled" the message reads as
> >> > follows:
> >> > "The current identity could not be changed because one of the
> >> > applications
> >> > was unable to switch. Close any open dialog boxes in other
> >> > applications
> >> > before trying again."
> >> > The only option on this window is to click OK. When he does so Outlook
> >> > appears to open and function normally. How does one get rid of this
> >> > message
> >> > when starting Outlook?
> >>
> >>
> >>
>
>
>
Re: Identity Switch Cancelled [message #158155] Sun, 15 April 2007 10:16 Go to previous messageGo to next message
garym  is currently offline garym
Messages: 5
Registered: December 2006
Junior Member
I have the same problem when I start my outlook 2003 v 11.8118.8122 except
that my error message at start of program reads" Another application has the
switch identities or identity login dialog showing" I beleive this below is
my fix however do not know how to implement it. All help would be
appreiacted.



"Jennifer Watnemoe" wrote:

> Just so anyone knows for the future...
> The problem was with a missing Identities key - User ID - in the registry
> under HKEY_CURRENT_USER
>
> "Francine Otterson [MVP - Outlook]" wrote:
>
> > Jennifer,
> >
> > Has OE had any changes made to it or been removed?
> >
> > --
> > Regards,
> >
> > Francine Otterson
> > President, San Diego Outlook User Group
> > MVP - Microsoft Outlook
> >
> >
> > "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
> > message news:EC31AE11-1FC4-40DF-BEBC-1A501B3EA2E1@microsoft.com...
> > > Hi Francine
> > > This customer swears he has not tried to remove or even use Outlook
> > > Express
> > > ever on this computer.
> > >
> > > Any ideas how to get this message to stop appearing?
> > >
> > > "Francine Otterson [MVP - Outlook]" wrote:
> > >
> > >> Jennifer,
> > >>
> > >> Outlook Express uses Identities not Outlook. If actually receiving this
> > >> error in Outlook then was Outlook Express ever removed or attempted to be
> > >> removed at any point?
> > >>
> > >> --
> > >> Regards,
> > >>
> > >> Francine Otterson
> > >> President, San Diego Outlook User Group
> > >> MVP - Microsoft Outlook
> > >>
> > >>
> > >> "Jennifer Watnemoe" <JenniferWatnemoe@discussions.microsoft.com> wrote in
> > >> message news:0D49F0D9-2ECC-4BAF-97D0-75130898B481@microsoft.com...
> > >> > Outlook 2003 Windows XP SP2
> > >> > I have a customer that is getting the following error when starting
> > >> > Outlook:
> > >> > Title of the window is "Identity Switch Cancelled" the message reads as
> > >> > follows:
> > >> > "The current identity could not be changed because one of the
> > >> > applications
> > >> > was unable to switch. Close any open dialog boxes in other
> > >> > applications
> > >> > before trying again."
> > >> > The only option on this window is to click OK. When he does so Outlook
> > >> > appears to open and function normally. How does one get rid of this
> > >> > message
> > >> > when starting Outlook?
> > >>
> > >>
> > >>
> >
> >
> >
Re: Identity Switch Cancelled [message #319737] Sat, 14 June 2008 09:59 Go to previous messageGo to next message
i2romantis  is currently offline i2romantis
Messages: 1
Registered: June 2008
Junior Member
http://support.microsoft.com/kb/224463

in other words:

1. create a string value as User ID
2. Enter its value as the name of Account ID (HKEY_CURRENT_USER\Identities\<Account ID>)
3. Close and Reopen Outlook. Issue should be resolved.

Dmitri
Re: Identity Switch Cancelled [message #382115] Sun, 20 July 2008 02:44 Go to previous messageGo to next message
Footballjock  is currently offline Footballjock
Messages: 1
Registered: July 2008
Location: Vancouver, BC
Junior Member
Create a string value as user ID?? How does one do that? Please walk me through this someone.....My outlook express won't even open.....
Re: Identity Switch Cancelled [message #382117] Sun, 20 July 2008 03:02 Go to previous messageGo to next message
Gordon  is currently offline Gordon
Messages: 5793
Registered: June 2006
Senior Member
"David" <dasselin@shaw.ca> wrote in message
news:Ob%235LRj6IHA.4652@TK2MSFTNGP05.phx.gbl...
> Create a string value as user ID?? How does one do that? Please walk me
> through this someone.....My outlook express won't even open.....


This newsgroup is for support of Outlook
97/98/2000/2002/2003/2007 from the Office suite of products. Outlook
Express is actually a separate program despite the similar name.

For help with your OE questions, try an OE newsgroup such as
microsoft.public.windows.inetexplorer.ie6_outlookexpress (for OE 6), or
an OE help website such as http://insideOE.tomsterdam.com. If you're
accessing the Microsoft newsgroups through the MS Product Support
Services "Community Newsgroups" web interface, click
http://www.microsoft.com/communities/newsgroups/list/en-us/d efault.aspx?dg=microsoft.public.outlookexpress.general
Good luck!
Re: Identity Switch Cancelled [message #426323] Tue, 07 October 2008 21:29 Go to previous message
pcfixer
Messages: 1
Registered: October 2008
Location: Los Angeles
Junior Member
Go to Control Panel, Mail and then identities. Create a new identity and copy the settings from the other identity over. Then select "always use this identity" and choose your new identity.


Robert Portillo
PC Fixer
http://www.pcsfixer.com
http://www.pcsfixer.com/blog
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